I forgot to apply Paypal CC fee when I received payment on customer invoice

Thanks for visiting the Community today, radar-9628.

I’m here to help and guide you on how to properly handle your Paypal credit card fee in QuickBooks Desktop (QBBDT). Let’s add the mentioned item in the deposit detail to track it.

Here’s how:

1. In your company file, tap the Banking menu at the top bar and pick Make Deposits.
2. In the Payments to Deposit screen, choose the entry you’re working on and click OK.
3. This action will show the deposit details.
4. Go to the From Account column and key in the category you wish to assign to your Paypal fee.
5. Navigate to the Amount column and enter a negative figure in the Amount field.
6. Click Save & Close.

Here’s an article that provides detailed information that tackles the following task: Record and make bank deposits in QuickBooks Desktop. It contains instructions on how to put payments into the Undeposited Funds, manage your bank deposits, etc.

In addition, this link contains topics and resources that will guide you on how to handle any customer-related activities such as receiving payments, customizing sales forms, refunds, and credits: Sales and customers. 

Feel free to drop a comment if you still need assistance managing your fees and other QuickBooks transactions. I’ll be around to help and make sure this is taken care of for you.

I am following your instructions but do not see what you are expecting me to see.

Regarding:

1. In your company file, tap the Banking menu at the top bar and pick Make Deposits. (After I click Make Deposits, this is what I see: https://www.screencast.com/t/LoD5QbSU2O3u .  This is not the 'Payments to Deposit' screen mentioned in your step #2. As I said, I am trying to record a Paypal merchant fee against the customer payment made.)
2. In the Payments to Deposit screen, choose the entry you’re working on and click OK.  (There are no entries on the screen mentioned above.)

Also - I mistakenly recorded the deposits for these customers before the income actually appeared on a bank statement. Given that situation, there are no payments that are unrecorded. The associated Paypal fees are what are unrecorded. Does that make sense?

Thank you for the additional information, radar-9628.

Since you've already recorded the deposits, you'll have to open them and manually add the fee as expense. This way, the system will recognize the PayPal fees.

Here's how:

1. From the Customers menu, select Customer Center.
2. Select the customer.
3. Locate and select the deposit.
4. Add another line for the bank fee.
5. Click Save & Close.

Do the same steps for the other customers.

Feel free to check this article for the detailed information in managing deposits: Manage your bank deposits.

I'll be around whenever help is needed. Stay safe!

Here is what happens for me: https://www.screencast.com/t/4YjSv27CHWP

Hello there, radar-9628.

Thanks for getting back to us, and providing a screenshot for additional reference.

Since the invoice payment has been applied already, we can correct the deposited transaction you've made before. You can run the Deposit Detail report to easily find the transaction you'll have to delete. Here's an article for the detailed steps: Delete a bank deposit.

This time let's make sure to include the PayPal fee. 

When recording a received payment, make sure it is posted to Undeposited Funds.

If you're done with this process, you can create a new deposit by selecting the item. Still, you can follow the steps shared by my colleague Rasa-LilaM. 

From there, you can add another line item as a negative amount for the PayPal CC fee. This will apply to your customer invoice. 

As another option, you can create a journal entry for this situation. If you consider this process, make sure to consult your accountant to guide you further the correct way and what account should the amount be posted. 

If you're searching more resources, you can check these articles for more information:

• Record and make bank deposits in QuickBooks Desktop.
• Create a journal entry in QuickBooks Desktop for Windows.

 Please let me know how it goes or if I can be of additional assistance by leaving a comment below. Stay safe, radar-9628.

I ran the Deposit Detail report and I see Undeposited Funds and also Merchant fees for the customers in question.

There are no Undeposited funds when I ran the Undeposited Funds report per your instructions.

Your image of the Customer Payment screen: https://www.screencast.com/t/Df9C1RVc - does not match mine.

This is what I see in comparison: https://www.screencast.com/t/sF76Dg11wjfa

I don't have the option to 'make sure it is posted to Undeposited Funds' in this screen'.

I got lost in the 'Delete a bank deposit' link you supplied.

I don't issue Sales receipts.

I'm having trouble following your written instructions.