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David--Lucas
Level 1

I was told my money come in this morning and it not in there

 
2 Comments 2
JoelES
QuickBooks Team

I was told my money come in this morning and it not in there

Let's work together to determine why the payment hasn't been reflected in your account yet, David.

 

Before we proceed, could you please verify the payment status you received? Any information you can share would be greatly appreciated.

 

If you find that a recent payment you accepted is on hold, I recommend reviewing the payment to ensure everything is alright.

 

To check if the payment is on hold, follow these steps:

 

  1. Sign in to the Merchant Service Center.
  2. Select Transactions.
  3. If you see Withheld in the METHOD column, it means that the payment is on hold and we’re reviewing it.

 

Additionally, review your email for any notifications from your bank or payment processor regarding the payment status. These emails may contain important details and instructions. If nothing appears in your inbox, be sure to check your spam or junk folder as well.

 

For more information and guidance on reasons why payments may be on hold, please refer to this article: Learn about funds on hold.

 

If you have additional questions about QuickBooks, don’t hesitate to respond to this thread.

JoelES
QuickBooks Team

I was told my money come in this morning and it not in there

Hi David, 


I just wanted to follow up to check if the resolution we provided helped resolve your issue.


Please let us know if everything is now working as expected or if you’re still experiencing any problems.


We’ll be glad to assist further if needed.

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