intuit deposit won't match to sales receipts or invoices

Thanks for joining the Community, davesdocks.

If you're not seeing your transaction's proper matching transaction in its Matching records found section, you can use the Find other matches button to search for other matching transactions.

Here's how to manually find matches if you're using QuickBooks Online:
 

1. In your left navigation bar, go to Transactions, then Bank transactions.
2. Find a transaction you want to match.
3. Click on its record.
4. Hit Find other matches.
5. Locate the proper matching transaction and tick its checkbox.
6. Select Save.
   
   

In the event you're using QuickBooks Desktop for a Windows or Mac computer, your steps will be a bit different:
 

• Add & match Bank Feed transactions QuickBooks Desktop for Windows
• Add & match transactions in QuickBooks Desktop for Mac

I've also included a detailed resource about matching transactions in QuickBooks Online which may come in handy moving forward: Match online bank transaction

Please don't hesitate to send a reply if there's any additional questions. Have a wonderful day!

I've tried to find other matches to match the quick book deposits in my bank transaction but the customer and the customers payment is not in the list. If i search either nothing pulls up. 

I appreciate your time joining the Community, bgbm! Let me share with you some insights on what might be the cause of the customer's payments not being reflected on the bank transaction.

Some transactions may not find a match from existing records due to the following reasons:

• The amounts or dates do not match, or the transaction is older than 6 months.
• The bank account on the payment does not match the bank where the match is located.
• The payment has already been reconciled.
• The record is already matched to another transaction.
• There are multiple currencies involved, and the exchange rate has shifted significantly, resulting in very different amounts.

To match customer payments to the statement, you can record it in QuickBooks manually as a received payment to mark the invoice as paid. If you don't record the payment, the invoice will remain open and show as unpaid in your reports. Here are the steps you need to follow to record the payment in QuickBooks:

1. Select + New and click Receive payment.
2. From the Customer dropdown, select the name of the customer.
3. Choose the payment method from the Payment method dropdown (credit card, debit, PayPal, Venmo, or ACH bank transfer).
4. From the Deposit to dropdown, select the account you put the payment into.  
5. In the Outstanding Transactions section, select the checkbox for the invoice you're recording the payment for.
6. Enter the Reference no. and Memo if needed.
7. Click Save and close.

Furthermore, you can also take a look at this article about how to handle your account register and make use of its associated features: Find, review, and edit transactions in account registers.

Please do share your thoughts on the problems you are facing with QuickBooks, and I will be happy to get back to you. Looking forward to your response. Cheers!