Invoice payment made through a payment link created a sales receipt instead of crediting to outstanding invoice

Allow to share details and help with your question about receiving payments, Samanthajj82.

QBO will record the transaction from the payment link as a sales receipt. This feature is recommend to use if you don't need to invoice the customer or if the payment was immediately when the sale was made. At the moment, it can't be linked to a previously sent transaction or used as a payment to an open invoice.

You'll want to delete the invoice and keep the sales receipt as it is. This way, the balance will turn back to zero. At the same time, your income is already recorded since the system has recorded a sales receipt. Here's how to delete an invoice:

1. Go to the Sales menu and proceed to the Invoices tab.
2. Look for the invoice and click on it to open the transaction.
3. Click More at the bottom of the transaction and select Delete.
4. Confirm that you want to delete it by clicking Yes.

Let me share these articles for additional guidance and references: 

• Void or Delete Transactions in QuickBooks Online 
• QuickBooks Payments FAQ 

Don't hesitate to keep me posted if you're able to sort out the balance. You can also ask more questions if you need anything else.