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Level 1


When I send out an invoice and mark it as paid why doesn't it show in my income? My income shows I made 0 money

2 Comments 2
QuickBooks Team


I know it can be challenging when your accurate income doesn't show, Brima. I'm here to assist you with that.


Strange behaviors when viewing your income in QuickBooks Online are sometimes caused by a browser-related issue. The stored cache can affect the performance of the program.


To fix this, I'd recommend accessing your account via a private window. This doesn't use the existing cache files, which makes it a good place to determine if there's an issue with the browser.  


Here are the keyboard shortcuts: 


  • Safari: Command + Shift + N 
  • Google Chrome: CTRL + Shift + N
  • Mozilla Firefox or Microsoft Edge: CTRL + Shift + P 


Once logged in, check if the amount shows in your income. If it does, let's clear the browser's cache. This removes its stored files to ensure the program performs efficiently.


Aside from that, you can also use other supported browsers. They'll provide the best and most secure experience with QuickBooks. 


If the issue persists, I'd suggest deleting and recreating the transaction. This helps us further isolate the issue.


Additionally, I've included an article that'll help you send invoices by batch. This helps you save more time instead of doing it one by one: Email or Print multiple Sales Forms.


Please reply on this thread if you have any other questions, Brima. I'd be delighted to help you out. Keep safe always!

QuickBooks Team


Hi Brima,


Hope you’re doing great. I wanted to see how everything about making your paid invoice show as income. Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.


Looking forward to your reply. Have a pleasant day ahead!

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