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mulitple emails for same batch
Level 1

Is there a way to delete (remove completely) a PayPal connect or PayPal Sync bank account?

I entered PayPal transactions manually.  Thought I'd save some time by syncing it.  Nope.  Made a giant mess.  Tried excluding duplicated transactions, made it worse.  This is user error I'm sure but I need to get it fixed asap.
3 Comments 3
AlcaeusF
Moderator

Is there a way to delete (remove completely) a PayPal connect or PayPal Sync bank account?

Hello @mulitple emails for same batch,

 

I'm glad to see you reaching out to us about completely removing PayPal from your account. I can help you get rid of it so you can get back on track with entering the transactions manually in QuickBooks Online.

 

Sync with PayPal and Connect to PayPal are two different methods to handle your transactions in QBO. The process of how to get rid of it will depend on how you connected your PayPal account to our system.

 

For the Connect to PayPal app, here's how:

 

  1. Sign in to your QuickBooks account.
  2. Go to Apps, select My Apps, and find Connect to PayPal.
  3. Select the Action ▼ drop-down arrow, then select Disconnect.
  4. Complete the short questionnaire.
  5. Select Disconnect.

 

If you want to delete the account in the Banking section, please follow these steps:

 

  1. On the left navigation bar, click Banking.
  2. Click the bank account.
  3. Hit the Pencil icon to edit the account.
  4. Select Edit Account Info.
  5. Checkmark the checkbox for Disconnect this account on save.
  6. Press Save and Close.

 

Additionally, I've included a link you can use in the future if you need to remove transactions accidentally added in QuickBooks: Void or delete transactions in QuickBooks Online.

 

Let me know if you need more assistance deleting PayPal. You can add a screenshot or provide additional details below. Have a great day.

CDP_Chris-66
Level 1

Is there a way to delete (remove completely) a PayPal connect or PayPal Sync bank account?

Hi, I installed the PayPal Connector app. After seeing it added dozens of unnecessary accounts to my chart of accounts, I immediately deleted it before importing any transactions. All the accounts it added have zero transactions and zero balances. When trying to inactivate the superfluous accounts from my chart of accounts I get this error:

1 account wasn't deactivated

Here are some reasons this might be case:
  • They have a non-zero balance.
  • They're one of the default accounts used in your chart of accounts.
  • They’re being used in an automated workflow.
 

Can someone please help me delete these accounts?

Thanks,

Chris

 

JorgetteG
QuickBooks Team

Is there a way to delete (remove completely) a PayPal connect or PayPal Sync bank account?

Hi there, CDP_Chris-66.

 

It appears that you have posted the same concern, and my colleague has already provided a response. If you haven't seen the response yet, visit this link: https://quickbooks.intuit.com/learn-support/en-us/banking/re-i-need-to-turn-off-my-paypal-sync-app-d....

 

If you have further questions or need more assistance,  you can reply to this thread, and the Community team is always here to support you.

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