Issued a refund and the customer filed a dispute at the same time. Refund has debited my account but has not been received by the customer

I see how challenging it can be to deal with a situation where your funds are put on hold, BCC. I'll guide you in the right direction to help you take action and resolve this promptly.

Funds may be put on hold for various reasons, including risk assessment, detection of unusual activity, verification processes, regulatory compliance, and high transaction volumes. These measures are in place to protect the integrity of transactions and prevent fraudulent activities.

You will receive an important email detailing the information or documents required to release the payment. In most cases, we'll need additional information to complete our review. You can read this helpful resource for more details: Understanding Payment Holds in QuickBooks.

I recommend contacting our payment support for further assistance in resolving the on-hold refund. I understand that you have already reached out. However, our specialized team possesses the necessary security protocols to access your account details, which is beyond the scope of what can be done here in the community space.

Here's how to reach them:

1. Hover to the Help menu. Press the Search tab.
2. Click Contact Us.
3. Choose a specific topic or Ask about something else. 
4. Select Continue, then pick the Chat or Callback option.
    

Moreover, you can check the deposit speed for your product to learn when QuickBooks Payments deposits your customer's payments. 

Our expert payments team should be able to assist you in resolving this matter. Keeping the customer updated on the progress and working towards resolving this with QuickBooks' assistance will also be beneficial.  

The customer has not received the refund what so ever and Quickbooks has withdrawn the funds from my account under the premise of issuing a refund but has not released them to the intended party. They claim they are not releasing them to the customer because there was a dispute filed. But the refund resolves the dispute. And in the meantime they are trying to withdraw another $5000 for the chargeback! Support has been zero help and in the meantime the client is livid and I have an extra $5,000 trying come out of my account caused by Quickbooks incompetence!!!