“Looking for a way to pay? We can let Company LLC know you’re not sure how.” with clickable buttons of "Yes, let them know" or "No thanks"

Thank you for your valuable feedback regarding the invoice messaging system, Racing Adam. We genuinely appreciate you taking the time to bring this to our attention.

I'd like to inform you that we take all feedback issues seriously, including yours. While the option to edit the message is currently unavailable, I'd like to share the steps on how you can share your feedback directly to our product engineers. Here's how:

1. Log in to your QBO account.
2. Go to the Gear icon and select Feedback.
3. Type in your suggestion or feedback about how the message is being phrased.
4. Click Next to submit.

Your suggestion will be sent to our engineering team, who regularly reviews user feedback to prioritize new features and improvements. This process helps shape future updates to QuickBooks, ensuring we're meeting the evolving needs of our users.

We truly value your input and commitment to helping us enhance QuickBooks. Your experience and insights are invaluable as we continue to evolve our product. If you have any other suggestions or concerns, please don't hesitate to reach out. We're here to listen and improve based on your needs.

@jenop2  It's kind of funny how, in spite of the support staff here writing full-on essays about how valuable customer feedback is, and how seriously the feedback is taken, it never quite extends to the support staff actually sending on said feedback.

Instead, the essays end up being a drawn-out version of 'Hey! Nice to hear from you. Go talk to someone else about this. I am a preprogrammed answering machine, beep-boop.'

Prior to posting here, I had already provided feedback—both now and during my earlier consultations with support several months ago, specifically on how to disable this feature.

Is there a third-party app or tool that can help bypass or work around this ongoing issue?

I understand you want to use a third-party app or tool that can help bypass to make payments in QuickBooks Online (QBO), Adam. I'm here to help find a way to make payments. 

It would also be helpful for you to check the third-party software that is compatible with QBO.

Here's how to find a third-party app:

1. Sign in to your QuickBooks Online account.
2. Choose the Apps tab on the left navigation bar.
3. Choose Browse category to search for an app by category.

For more information on how to find, download, and manage third-party apps in QuickBooks Online: Integrate apps in QuickBooks Online.

In addition, you can check these articles to learn how to run basic reports in QuickBooks:

• Run reports in QuickBooks Online.
• Customize reports in QuickBooks Online.

If you have questions regarding a third-party app or any related QuickBooks Online concerns let me know, please don't hesitate to let me know. I'm here to help and look forward to your response.

@Racing Adamwhere would your customers be seeing this message? Is it in the email body? Or somewhere on the payment link? This is not a message we would want attached to our emailed invoices either, but we do not see where it would be displayed.