Melio bill pay confusion

I'm here to clear up your confusion on the upcoming changes regarding Bill Pay powered by Melio in QuickBooks Desktop, OHennon.

The email was sent to QuickBooks Desktop users who signed up for Bill Pay powered by Melio but haven't used it or made any payments with it.

We are introducing a new solution that lets you conveniently handle bill management and payments directly within QuickBooks. This update enables you to effortlessly manage your financial tasks without relying on outside parties.

Since you are currently using the feature, this change will not affect your account. In your case, you've mentioned you received an error message. Can you provide the exact wording of the error so I can further check and provide an accurate solution?

On the other hand, the Bill Pay service is a complimentary online feature included in your existing QuickBooks Desktop product, and there are no additional fees associated with it.

To gain more insights into managing vendor transactions and effectively tracking your outstanding payments, check out this article that provides valuable guidance: Accounts Payable Workflows in QBDT.

If you require more information, don't hesitate to post them in the comment below. The Community is here to assist you.

What is the cost for this new program? Is there a monthly charge or a charge per bill? Will it be charged once a month as payroll fees are, or charged on a daily basis?

I saw somewhere in my searching there are three tiers and for basic there is no monthly charge, but there is a charge per payment. What are the other tiers? Where can we find information about that?

WE are currently using Melio for bill pay but would like to try Quickbooks bill pay.

I cannot find any instructions on how to switch. Melio is still the option that comes up in Quickbooks when I pay my bills.

Do I have to disconnect the Melio app?

Thank you

Hi lhorvath,

I'm here to answer your query with regard to QuickBooks Bill Pay in QuickBooks Online.

As of now, we're rolling out the mentioned pay service in stages. Once this option is available to you, you'll receive an email, or you may click Sign Up for QuickBooks Bill Pay through in-product messages.

For now, you may continue using Bill Pay powered by Melio to process payments.

You can check this article for the detailed steps to sign up for QuickBooks Bill Pay: Switch your Bill Pay service.

Moreover, you can browse this article to ensure you record the outstanding bills accurately: Accounts Payable Workflows.

You can always post in the forum whenever you have concerns with your QuickBooks Desktop file.

I received an email from QuickBooks on 11/2/23 saying that Melio integration with QBO is going away on 12/4. Two questions:

- If I sign up for QuickBooks Bill Pay, will my vendors' ACH account and routing numbers sync to it from Melio? They currently do not show in my QBO vendors' profiles even though they exist in Melio.

- The email contained this: "We're committed to keeping QuickBooks open for integrations. You can continue to sync apps, including Melio, via the QuickBooks App Marketplace after December 4." Does that mean that I can continue using Melio within QBO as I am now if I choose the Melio app from the Marketplace? I do not want to maintain dual systems. If I had wanted to do that I could have kept using our bank's online billpay.

@Roland12 

You can signup for a free Melio account and sync it with QBO.

https://affiliates.meliopayments.com/quickbooks

You can also get $100 as cashback to pay the first bill.

https://affiliates.meliopayments.com/cashback

Thank you. Do you mean that I would have to sign up for a new Melio account?

You can sign in with your Intuit account and it will automatically create a new account. But if you prefer to get the caskback, you should click on the second link as I shared.

And all of my vendor info, including their ACH account and routing numbers, will still be there?

Hello there, @Roland12. Let me answer your questions.

Regarding your first question, your vendor's ACH account and routing number from Melio won't transfer over to QuickBooks Bill Pay automatically.

As for your second question, yes, you can continue to use Melio in QBO if you choose it in the marketplace.

Furthermore, here's an article that can guide you through the workflow of recording your outstanding bills: Accounts Payable workflows in QuickBooks Desktop.

If you have any more questions about paying your bills, please don't hesitate to ask in the Community. Have a great day!

Thanks. That is a deal-breaker for QBO Bill Pay. I have spent the past couple of years pestering vendors to give Melio their ACH info, and I'm not going to do it all over.

I would be better off if I had just kept printing and mailing paper checks the way I did when I had QuickBooks 1.0.

@Roland12 

If you have vendors set up with their payment information in your Bill Pay powered by Melio account when you log in to Melio with your Intuit details you should see those same vendors with their ACH account info there as well.

If you already have a Bill Pay powered by Melio account all you need to do is:
Click on the following link

https://affiliates.meliopayments.com/quickbooks

Click 'Sign in' on the top right-hand corner.
Click 'Sign in with Intuit' and enter your QB credentials.

From here, all the information in your Bill Pay powered by Melio account should sync over to Melio.com.

Thanks, 4Gal, but the only vendor account and routing numbers that I can view in Melio are those that I entered manually myself. I have obtained most of them by having Melio send an email request. That way I can assure the vendor that I will not see those numbers. They always have been, and continue to be, hidden from me.

I use QBDT Accountant Plus 2024.  I've used Bill.com since 2013 for receivables and payables.  I saw online bill payment in the QB pay bills que and tried to pay the business phone bill that way.  Before sending the payment I was asked to enter the vendor's bank and routing number.  I doubt Verizon will give that information to me which is a deal breaker.  BDC monthly subscription fee is a bit high for a solo practitioner like me but it has worked well for the most part.  Wondering what other alternatives we might have using QBDT.

@dso0216 

You can sign up for a separate Melio account for free to pay 7,000+ local and nationwide billers, like:

Telecoms – AT&T, Verizon, T-Mobile
Utilities – PG&E, American Electric
Financial institutions – Capital One, Chase, Amex
Local vendors & suppliers – Uline Shipping, Brewers Supply Group, Sunbelt Rentals

You don't need to know their bank information and.you can pay them with ACH for free unlimited.

httpss://affiliates.meliopayments.com/network

You can also get a cashback to pay the first bill. Make sure to click the Get $100 cashback button to sign up.

https://affiliates.meliopayments.com/cashback

Keep in mind, you can't sync the Melio stand-alone app with QB Desktop unless you want to use it for B2B invoicing.