Missing class column when entering and paying a bill

Since you helped me so much with my last problem hopefully you can help me with my next one.  I have on my chart of account Home Depot Gift Card.  The company I work for uses Home Depot a lot for maintenance items and they get gift cards.  Instead of entering in a new gift card all the time I have entered it into my chart of accounts just once.  I just want to add an amount each time he gets a new card to the one I have on my accounts.  I know to debit the gift card but what do I credit when I add more money to the gift card?

Good afternoon, @missymarykay55. 

Thanks for reaching back out to the Community. Allow me to provide you with some information about what to credit when adding more money to a gift card. 

I can see how beneficial a direct answer to this question would be for you. However, consulting your accountant to be sure would be the best route. They'll be able to give you the best accounting advice for your business. If you don't have one, no worries. You can find one near you using this link.  

Let me know what the accountant says when contacting them. I want to ensure that you're taken care of. Should you need any more details, don't hesitate to ask. Wishing you and your business continued success! 

he doesn't have an accountant at this time so I put the credit to ask my accountant so when he does his taxes the accountant may know where to put it.  I was just trying to make things easier by crediting an account but obviously you don't know either.  

I do not have the option to Select Items. I have found my classes in my Chart of Account so I know they still exist within my desktop QB but no matter what I do, I cannot get them to appear in my transaction list pull down under Class, did i make something inactive unwittingly?   HELP

that box is checked.

I can follow these instructions until I get to the select items.  I don't show a place to select items.

Hi there, @rocheleauvl.

To further review, could you please attach a screenshot of your concern about the missing Items option? This way, I can check our reports and provide solutions as soon as possible.

I'll be waiting for your response. Thanks. 

Hello!

Only Today on my QB Desktop PRO 2017, something changed when writing checks.

Somehow my QB write check form lost the columns  Class. It shows only columns of account, amount, memo.

I can't see the SAVE AND CLOSE.

Hello!

Today when writing a check, the form lost the column Class and SAVE AND CLOSE.

I have Quickbooks Desktop Pro 2017.

How can I get back the Class and SAVE AND CLOSE?

I followed but there are no items to check.

You can turn it on and make sure to assign a class to your items when entering and paying your bills. Let me show you how.

1. Go to Edit.
2. Select Preferences.
3. Click Accounting.
4. Under Company Preferences, select Use class tracking for transactions.
5. Put a checkmark on the Assign classes to selection.
6. Select Items.
7. Click OK.

Hello! Just today my write check in Quickbooks changed.  I lost the Select Class Column and SAVE.

Attached is the Preference picture.

Here is the image.

Hello there, bvw2024.

I understand how beneficial the Class Tracking feature is for your business, especially when creating checks in QuickBooks Desktop.

This odd behavior in the check window may have occurred as a result of changing the window mode or the display scale. This may not be a common troubleshooting step but you can change the Desktop View from Multiple Windows to Single Window in your Preferences to see if it will display the missing Class Column and the Save and Close button.

Additionally, keep in mind that the missing option (Assign classes to), as shown in the screenshot, is only available in the Enterprise version. Although this missing option in the class tracking feature doesn't resolve the display issue when you create your check, You can consider upgrading to the Enterprise version if you'd like to have or utilize this feature. 

If you need more help with the Class tracking feature? I'd recommend checking this article: Set up and use class tracking in QuickBooks Desktop.

I've also added this article as a future reference to learn how you can run reports by class: Filter, sort or total reports by Class.

Let me know if you still need my assistance or have other concerns about Class tracking. I'd be glad to help.

Yesterday, I lost the class option when entering a receipt and now have to go back in after entering the receipt to enter the class. We have QB Online Advanced. How can I get this fixed?

The same thing happened to me yesterday as well in QBO.  Where did the Class option go?  I've already tried going to Gear/Account & Settings/Categories and turning the track classes option off, logging out, logging back in, turning track classes back on, logging out and in again, and none of that has brought the Class option back.

Missing a class option will surely slow down your working progress,  @smartds and @mrosenhoffer. I'm here to provide information about the missing class option in QuickBooks Online (QBO).

To start, could you kindly confirm if the class option is not available in the uploaded receipts? If that's the case, we currently have an ongoing investigation (INV-110390) about being unable to assign classes when adding transactions through the uploaded receipts features or resulting in the drop-down box for assigning the class to be missing from the expense receipt. For now, we'll have to go back in after entering the receipt to enter the class. I also recommend contacting our support team so they can add you to the list of affected users and provide progress notifications via email.

Here's how you can reach them:

1. Go to Help.
2. Select the Search tab, then choose Contact Us.
3. Type in your issue or concern in the field.
4. Hit Continue.
5. Click the Chat or Callback option.

For reference, check this article: QuickBooks Online Support.

However, if it's not in the uploaded receipt, we can perform some troubleshooting steps to determine if the issue is related to your browser.  Start by logging in to a private browsing window to avoid storing cache files that could slow down a web-based program. You can use the following shortcut keys:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

Alternatively, you can use any other supported, up-to-date browser to ensure the best experience with QuickBooks.

For future reference, check this article to learn more about classes and to turn on class tracking:

• Create and manage classes in QBO.
• Turn on class tracking in QBO.

If you have further concerns about the missing class option, please tag me in the comment section, @smartds and @mrosenhoffer. I'll assist you in any way possible.

Yes, while entering uploaded receipts, the class option is missing. 

It looks like since there is an investigation into this, I will watch for when it gets fixed. Thank you for your response on this.

I agree with smartsd, the option is not available while entering Uploaded Receipts.

Thank you for participating in the discussion and sharing your experience regarding the reported issue with the missing option when entering uploaded receipts, @mrosenhoffer.

If you haven't already, I suggest reaching out to QuickBooks Support to report this specific concern and request to be added as an affected user. By contacting support, you can ensure that your feedback is documented and that you receive updates on the progress of resolving this issue.

To reach QuickBooks Support, you can follow the steps provided by my colleague Clark_B.

For further details and reference, you can also review the article on QuickBooks Online Support.

Let me know if you still need my assistance or have other concerns about Class tracking. I'd be glad to help.