My client tried to covert desk top to online and used cvv. the credit card transaction came over as a payment instead of a charge. How can I fix it?

Help has arrived, kent-kentmarting.

QuickBooks Online is dependent on the transactions that are transmitted from your financial institution. For us to resolve this, let's exclude these transactions, then re-import them in the program.

Here's how:

1. Go back to the Banking menu.
2. Select the specific transaction by placing a checkmark on the box beside the date.
3. Click Exclude. 

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Once excluded, these transactions will show up in the Excluded tab. From there, you can delete them.

1. From the Excluded section, check the boxes of the transactions you want to delete.
2. Choose Delete.
3. Click Yes to confirm.

After that, you can start downloading bank transactions as a CSV file directly from the bank's website. Make sure to review the file that contains the transactions to ensure that it follows the correct format. You can follow any of these:

Once done, re-import your credit card transactions.

Additionally, I've included these articles that'll help your client ensure their books are accurate:

• Review Downloaded Bank and Credit Card Transactions
• Can't Download Transactions in QuickBooks Online
• Reconcile an Account in QuickBooks Online

In case you'll need assistance with banking concerns don't hesitate to get back on this thread. We're always here to help you.

Hi kent-kentmarting,

Hope you’re doing great. I wanted to see how everything about changing your credit card transactions as charges in QuickBooks. Do you have any clarifications? If you do, just let me know. I’d be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!