Negative Sales Receipts & QB Payments in Bank Deposit screen

Let me help you fix this, @Bocnuts.

In QuickBooks Online (QBO), sales receipts on a bank deposit are one of the entries entered into your account. We can pull up one of your reports and review the changes made to your account to determine where they came from. Let me show you how.

1. Go to the Gear icon.
2. Under TOOLS, select Audit Log.
3. On the Events menu, choose All transactions.
4. Find a transaction number of a sales receipt.
5. Click View.

If your account history didn't show any entries related to the sales receipt, let's consider logging in to your QBO account using a private or incognito browser. This is the first step of our troubleshooting steps to get rid of them. To do so:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Edge : Ctrl + Shift + P
• Safari: Command + Option + P

If this works, it means you need to clear your browser's cache so the system can start fresh. But if you get the same result while using a private browser, let's switch to different supported browsers instead.

I'm adding this article with the steps that'll help make sure your QuickBooks accounts always match your bank and credit card statement: The Reconcile Workflow in QuickBooks.

If you've got questions other than QuickBooks banking, please let me know in the comments. Use the Reply button below so that I can continue assisting you. Have a good one!

I followed the steps and neither path seemed to work. 

I still show sales receipts that I am able to link to bank deposits that have negative values although there are no negative receipts showing in my "All Sales".

I appreciate you for doing the recommended steps by my colleague, @Bocnuts. Let me chime in and provide additional troubleshooting to check the negative sales receipts.

We can run the Transaction List by Customer report. From there, open and evaluate the amount to determine and trace the negative transaction. Let me show you how.

1. Open your QuickBooks Online account.
2. From the left menu, choose Reports. 
3. In the Find Report by name field, search and select Transactions List by Customer.
4. Click the Customize button.
5. Select the correct date and in the Rows/Column section, choose Transaction Type.
6. In the Filter section, put a checkmark next to Transaction Type, and select Sales Receipt.
7. Once done, click Run report.
   
   

If the data didn't show any entries related to the sales receipt, I recommend contacting our support team. They have the tools to check your account in a safe environment to further investigate. They can help also find the root cause of your issue and find a fix.

Here's how to reach them:

1. Sign in to your QuickBooks Online company.
2. Select the Help (?) menu.
3. Choose the Assistant tab.
   
   
4. Click the Talk to a human option.
5. Select Get help from a human.
   
   
6. Click either Chat with us or Have us call you button.

Additionally, let me add this link to help you in customizing sales transactions in QuickBooks Online: Customize invoices, estimates, and sales receipts.

Keep me posted if you have other questions about handling sales transactions in QuickBooks. I'll be around to help you. Keep safe!