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barronarts
Level 2
posted
‎May 31, 2024 02:02 PM
last updated ‎May 31, 2024 2:02 PM

New Invoicing format gives error code again and again when trying to duplicate invoices?

With the exceedingly stupid and unnecessary Invoicing format design, we are unable to process new invoices for dozens of clients.  We cannot duplicate a previous invoice, amend and send.  We get  "An Application Error has occurred" message every time.  Some clients we cannot create even a new invoice.  It will not save.  We cannot duplicate an older invoice and save.  It comes back "error".  We cannot send to our clients.  I have spent over 12 hours on the phone with over a dozen QB reps, with no solution.  Changes in format make the invoices less adaptable, less readable, require more clicks to do a previously single-click process...maddening.  Aren't software changes meant to A) Speed data processiing B) SImplify your bookeeping C) Remove glitches?  This has done the exact opposite with all three.  HAS ANYONE BEEN ABLE TO NAVIGATE THROUGH THIS MASSIVE NEW GLITCH FEST AND MAKE THE INVOICING WORK?  HELP!! 

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2 Comments 2
JakeTYondr
Level 2
‎May 31, 2024 02:53 PM

New Invoicing format gives error code again and again when trying to duplicate invoices?

It honestly seems like QB designed the new invoice template to try and force out larger companies.  Trying to focus in on just mom and pop type businesses. 

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AlverMarkT
QuickBooks Team
QuickBooks Team
‎May 31, 2024 04:03 PM

New Invoicing format gives error code again and again when trying to duplicate invoices?

I'll hear you out, @barronarts. Thank you for specifying the error message you encountered when duplicating invoices in QuickBooks Online (QBO).

 

It appears you have posted a duplicate post to which my colleague has responded. You can view LollyNino_C's response through this link: https://quickbooks.intuit.com/learn-support/en-us/reports-and-accounting/re-i-am-using-qb-online-and....

 

Upon checking on my end, our product engineers are currently working to resolve the issue you've experienced. Although there's no specific time for the fix, I'd encourage contacting our Support Team to add you to the list of affected users. This way, you'll be notified once the issue is resolved. Here's how:

 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?).
  3. Select either of these tabs:
    • Assistant tab and type Talk to a human.
    • Search tab and click on Contact us to connect with a support expert. 
      • Start a chat with a support expert.
      • Get a callback from the next available expert.

 

Keep us posted if you have further concerns about the issue you've encountered duplicating invoices in QBO. We'll do our best to assist.

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