Thank you for bringing that to our attention, @TS Delaney.
We can perform some troubleshooting steps to sort out this matter. With this, we can clear the app data of your application to refresh it and eliminate common errors that could cause the online payments option to keep switching off. This can be done on your app or in your mobile settings. Let me show you how:
- For the QuickBooks Online app:
Android
- Select the menu at the top right and choose Settings.
- Then select Refresh Data and choose Yes.
iOS
- Select the menu at the top right and then choose Help & Feedback.
- Then select Refresh Data and Refresh.
Android
- From your phone's settings, select Apps (varies by device).
- Choose the QuickBooks app from the list and select Storage.
- Select clear data.
iOS
- From your phone's settings, select Settings, then, click on General.
- Choose iPhone Storage.
- Select an app that's taking up a lot of space. To free up the storage without deleting the documents and data for the app, select Offload App.
When fixing common errors in the QBO mobile app, I added this article for your reference. The article provides additional troubleshooting steps for a specific error: Fix common errors in the QuickBooks Online mobile app for Android
Check out whether features of the QuickBooks Online mobile app are supported with mobile devices: Compare mobile app features
Feel free to get back if you have further concerns about your QuickBooks. I’ll make sure to assist you with this to get you back to business in no time. Have a great day!