Payment to Vendor was greater than balance due

I am having the issue here..is this resolved?

I do have this same problem, has this been resolved?

Welcome to this thread, @Paulzy. I'll be your QuickBooks guide today.

Since you're having the same issue wherein you pay the vendor more than the balance due, we can create a Journal Entry to write off the overpayment amount. 

Here's how: 

1. Select Make General Journal Entries in the Company menu.
2. Change the date and fill in the entry number if necessary.
3. For vendors with an overpayment, select the Account field and select Accounts Payable from the dropdown list.
4. Enter the amount under the Credit column, tab to the Name column, and select the vendor name from the dropdown list.
5. In the next line, select the offset account and enter the amount under the Debit column.

After that, apply the journal entry to the existing debit/credit.

1. From the Vendors menu, select Pay Bills.
2. Select the bill and choose Set Credits.
3. Under the Credits tab.
4. Select the available credit and select Done.
5. Click Save & Close.

I'd also recommend consulting your accounting professional to ensure the proper posting of transactions. 

You can also check out this article to learn about the different ways to write off customer and vendor balances in QuickBooks Desktop. 

I'm adding these resources to help manage your vendor entries:

• Add and match Bank Feed transactions in QuickBooks Desktop
• Record a vendor refund in QuickBooks Desktop

Feel free to post some more of your concerns if you have any. I'll be here to be your guide.

@katherinejoyceO , why do they need to write off the balance?

They paid the vendor more than they owed, so how do you record it in quickbooks? They didn’t mention it, but what is the process of recording such transactions? They may have missed a step.

Do they really need to make journal entries, a credit to A/P, and a debit to an offset account? What the heck is that offset account? Lastly, writing off the balance is definitely wrong.

Thanks for getting involved with this thread, finding-none-sense-answers.
 

You can find detailed steps for recording journal entries in katherinejoyceO's post.
 

Since you're unsure if a journal entry should be utilizaed to write off vendor overpayments, I'd recommend working with an accounting professional. If you're in need of one, there's an awesome tool on our website called Find an Accountant. All ProAdvisors listed there are QuickBooks-certified and able to provide helpful insights for driving your business's success.
 

Here's how it works:

1. Go to our Find an Accountant page.
2. In the Find an expert in section, choose what you're looking for, then use your search field to enter a City or ZIP code.
   
3. Select Search.
   
4. Browse through the results and find one that works best for your business. You can click on each ProAdvisor's profile to learn more information about them.
   

Once you've found an accountant, they can be contacted through their Send a message form:

1. Use the available text box to introduce yourself. Be sure to include details about which services you're looking for.
   
2. Enter your appropriate info in the Your name, Your email, and Your phone number (optional) fields.
   
3. Hit Send message.
   

You'll also be able to find many detailed resources about using QuickBooks in our help article archives.
 

Please don't hesitate to send a reply if there's any additional questions. Have a great day!

Thank you for this. It was helpful