Payments declined. receive "We can't turn on payments" message.

Our Payments Live support team can assist you in reviewing your payment setup process and identifying the reason for the decline, @Sarah207.

We appreciate your interest in setting up payment processing for your business. Please be aware that the Community forum is a public platform and can't access or review your application. For further assistance, reaching out to our Payments team directly would be helpful to evaluate your setup, provide guidance, and support you in completing the steps needed to get your payment application approved.

Here's how to contact:
 

1. Sign in to your QuickBooks Online company.
2. Click (?) Help, then proceed to the Search tab.
3. Utilize the search field or open an article.
4. Select Contact Us at the bottom of the Help panel.
5. Decide how you would like to talk with an expert: Chat with us or Have us call you.

To ensure prompt assistance, we recommend reviewing our support hours before calling our team.

You can reach us again if you have additional questions about payments or other concerns related to QuickBooks Online. We’re here to help in any way we can.

@Sarah207 

Are you B2B or B2C? You can use a 3rd party payment processor to sync with QBO.