Payments Delayed & Marked "In Review"

Let me provide some information about the In Review status in your payments, Jay.

If you notice a recent payment you accepted is marked In Review, this means our team needs to review the payment to make sure everything's alright. We do this to protect the interests of all parties involved in the payment process. Once the money is deposited into your bank account, the status will change to Deposited.

To address this, I'd suggest checking your email for notifications. If there are any issues, we'll send you a message with steps on how you can rectify them. Just follow the steps in the email as soon as you can.

If the issue persists after several days, I'd recommend getting in touch with our Payments support team. They can thoroughly review your account in a secure environment to investigate the cause of the issue.

For your reference, here's an article on withheld funds and what you can do about it: Funds on hold.

Additionally, check out this resource for more info on QuickBooks Payments deposits: Common questions about QuickBooks Payments deposits.

Shoot me a reply if you have other payment-related concerns in QuickBooks, Jay. I'll be around to ensure you're taken care of. Take care!

@jay87  Nothing has changed; you were simply lucky enough to avoid getting stepped on until now.

Probably 30% of this community's posts revolve around Intuit holding people's money for silly amounts of time.

Thanks, but this is of no help and will not speed up my deposits. Please do not suggest that I pay more either to Intuit for their quick deposit feature. I understand how the deposits function, but this is not acting as it was weeks ago.

Unfortunately, I can believe that. I think maybe they're holding onto the money longer so they can pull in more interest lining their pockets before passing it back to it's users.

I'm having the same issue for the firs time ever!  There are no emails, but I have payments "in review" since July.  5 days is not it!!

I understand your feelings, Monica. I would probably feel the same way in your situation. Let me connect you with our designated support team to investigate why your payments are still showing as "In Review."

When a payment is marked as "In Review," it doesn't necessarily indicate any issue with the payment. It just means we need to take a closer look at it. We regularly review payments to ensure their accuracy, which benefits everyone involved in the process.

You will receive an email in the email address used to sign in to the Merchant Service Center. It contains instructions and information about the reason for this action, including the documents we may require from you.

Since you haven't received any email, I recommend checking your spam folder. If you still don't see anything, it would be best to contact our payment experts. Contacting them ensures you have updates on its status and get accurate information to fix this.

Here's how to reach them:

1. In your QuickBooks Online account, go to the Help menu.
2. Hover to the Search tab, then click Contact Us.
3. Choose Customer and vendor payments. Type in a short description of your concern in the box provided.
4. Press Continue.
5. Pick the Chat or Callback option.
    

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT.

For additional reference, here are some articles you can check out for more in-depth information about QuickBooks Payments. 

• Find transactions, deposits, or fees in the Merchant Service Center. 
• Send Payment links in QuickBooks. 
• Understanding Payment Holds in QuickBooks

I understand the importance of every penny, especially for business owners like yourself. Contacting our payment experts will ensure you have all the necessary information to resolve this issue. Please keep me updated after you reach out to our support team. 

Same issue! For the second time already! We came to rely on the time frames: clients pay before 5pm via ACH - we get payment in the bank next day. We are small business with tight margins - we cannot afford waiting 5 days or more! All small businesses need their money yesterday!

The only reason for this is they want to use our money to make money while we our our employees who live pay check to paycheck have to wait 5 + days!

Same here!

First delayed payment happened supposedly due the the sum being too large.  Had to wait week and multiple phone calls, begging etc.  This time not too large amounts (30K each) but two payments delayed at the same time!

We came to rely on the time frames: clients pay before 5pm via ACH - we get payment in the bank next day. We are small business with tight margins - we cannot afford waiting 5 days or more! All small businesses need their money yesterday!

The only reason for this is to use our money to make money while we our our employees who live pay check to paycheck have to wait 5 + days! Disgraceful!