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I appreciate your time and diligence in ensuring a smooth transition to QuickBooks Bill Pay, @NutSacBags. I can see how it has been challenging to encounter transaction limits after putting in the effort to set up all your vendors and therefore want to fully maximize the benefits of the subscription you've transitioned to. I'm here to provide details about why some of your transactions may be declining and how we can address this issue.
With your QuickBooks Bill Pay Premium subscription, you can take advantage of 40 included ACH vendor transactions each month. However, please know there are monthly limits which can vary depending on the total amount of money processed over time.
I know the information I've shared above is something you've already known and had been in touch with our live Payments Support about this. However, I'd still encourage getting in touch with them as they can best help you in getting a follow-up and further clarification regarding the declined vendor payments. You can follow these steps to contact them:
- In your QBO account, go to Help (?).
- In the Ask a question search field, enter your previous case number or keywords like "bill pay limit". Then, hit Enter.
- Select the Search tab.
- Click on Contact Us.
- Choose Have us call you, Schedule appointment, or Chat with us.
We greatly appreciate your understanding and the effort you've taken to bring this matter about transaction limits to our attention. In the meantime, if you need any additional questions, feel free to click on the Reply button and we'll do our best to help.
