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Korby
Level 2

QB Desktop Hosted - Payments - Right Networks hosted environment

New to QB Desktop on a hosted environment.   Prior office Manager stated that QB payments on a hosted network does not complete all steps.   If customer chooses to pay via pay invoice button, we have to manual upload through merchant center, then we have to mark invoice paid, then we have make our accounting entries to our booksAlso, how do you auto add and record a fee to the customer for the fee upcharge?

I know this is a lot, but others that have posted similar seem to have not found a solution.

6 Comments 6
MaryLandT
Moderator

QB Desktop Hosted - Payments - Right Networks hosted environment

Right now, we're unable to auto add an upcharge to the customer's invoice in QuickBooks, Korby.

 

You'll have to set up an additional item for the fee and manually add it when creating an invoice.

 

Here's how to create the fee.

 

  1. Go to Lists.
  2. Select Item List.
  3. On the Item List window, select Item then New.
  4. Select the type of item you want to create.
  5. Fill out the item fields.
  6. Click Save.
  7. Once done, make sure to add another line item for the fee when you create an invoice.

 

Upon sharing this, please know that there are rules, exceptions, and state laws about charging customers for a convenience or upcharge fee. That being said, we stay compliant with the terms of our merchant processing agreement. You may check with your state first before proceeding.

 

Meanwhile, if you have questions about hosting your company file, please talk to a Right Networks support specialist, or visit their support site. They can help you more with the process.

 

Keep me posted if you need additional information about this by commenting below. I'm always right here to guide you.

Fiat Lux - ASIA
Level 15

QB Desktop Hosted - Payments - Right Networks hosted environment

@Korby 

Are you running a B2B or B2C company? You may utilize a 3rd party payment processor to charge the convenience fee to your customers if required.

 

Korby
Level 2

QB Desktop Hosted - Payments - Right Networks hosted environment

What about using a connector such as PayPal?

Fiat Lux - ASIA
Level 15

QB Desktop Hosted - Payments - Right Networks hosted environment

You will need a 3rd party connector to offer PayPal as the payment option on your invoice.

Korby
Level 2

QB Desktop Hosted - Payments - Right Networks hosted environment

Any suggestions on connector apps?

Fiat Lux - ASIA
Level 15

QB Desktop Hosted - Payments - Right Networks hosted environment

Your company is located in the US, correct? Click our username and send a private message to us. We will introduce you the that app developer directly.

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