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I'm reconciling credit card and have two payment entries that say "QuickBooks generated zero amount transaction for bill payment stub". Both bills paid involved credits. One was a credit for more than the bill, which created a Credit on the account. One was a credit that canceled out a vendor credit balance. Anyone know why this happens and how to fix? Maybe I can just check it off when reconciling? My A/P account seems accurate.
Thanks for the help!
Hello there, @LaurieXYZ.
I want to help ensure you’re able to reconcile your credit card transactions and bill payments successfully.
Often times, you’ll receive this prompt when you record a bill payment via the write check page instead of the Pay Bills option.
Since you used vendor credits in paying an outstanding bill, let's apply troubleshooting steps to Fix Unapplied Vendor Payments and Credits:
For additional insights, you may check out these articles:
Don’t hesitate to get back to us here in the Community if you have other questions about reconciling your credit card account in QuickBooks. I’m always here to help.
Thank you juVielL, what are your thoughts, or do you need more info?
Thanks juVielL, What are your thoughts, or do you need more info?
Apparently that fix is only available in QuickBooks Accountant Edition and QuickBooks Desktop Enterprise 16 and later. I'm using Premier Contractor 2019 Desktop.
Delighted to have you here, @ LaurieXYZ.
I appreciate you for providing us with additional information about your concern. I'd like to share some details on how to record vendor credits for regular QuickBooks version.
When creating a credit or refund, always select the same bank account that is originally used in paying the bill. Since you've used a credit card in paying the bill, let's also make sure to post the credit on the same account.
Let's look for the vendor credits that you've created and link this to the bill.
Keep in touch with us here in the Community if you have other questions about applying vendor credits in QuickBooks. I'm here to help.
Does the QB version matter for the outcome of this process? I have Desktop Pro 2017, but it seems like even though I follow the direction show above, I keep seeing the QuickBooks generated zero amount transaction for bill payment stub.
Hey there, @jforonda.
Thanks for following the thread.
Since following the steps is still generating zero amount transaction for bill payment stub, I recommend contacting our support team as they have the tools available to securely remotely into your computer and visually see the underlying issue that can cause this. I've included the steps below to contact support.
Please let me know if you have further questions or concerns. You can always reach out to the Community or me anytime you need assistance. Take care!
I'm having the same problem. This has occurred at least 6 times in the past 2 months in our credit card account making it impossible to reconcile. It's also started to show up in the checking register. I do not have the accountant version of the software. How do I get the payments reflected for credit card reconciliation? How do I stop this error message from occurring?
Hi there, @cullend. Let me lay down some steps to help remove the error message and reconcile your transactions in QuickBooks Desktop.
Once record your bills, make sure that they are posted in the correct accounts. That way, they'd show up when you reconcile your check register.
In addition, you can share with us how you record these entries in QuickBooks? Any info you can add would help us in the process of resolving the issue and provide you with the appropriate solution to fix the problem.
In the meantime, let's perform some troubleshooting steps to stop the error message from occurring. To start with, update QuickBooks Desktop to its latest release. Doing this will keep the product up to date and fix minor issues within the program.
Here's how:
If you're still getting the same results, I suggest running the Verify and Rebuild Data tools. These tools find the most common issues in a company file and fix them by rebuilding your data.
If the issue persists, you can install the latest version of QuickBooks Tool Hub on your computer and utilize its tool to resolve the error.
Please let me know if you need further help fixing the error message. We're here to assist you always.
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