Good day, klsmommy.
I understand how urgent this matter is to you, especially during the holiday season.
According to my back-end team, they've confirmed that our level (2) two support is currently reviewing your issues. That said, you can expect to be contacted within one business day.
If, for whatever reason, you haven't heard from us or received any updates regarding your funds, let us know.
You can always return to this thread or make another post in the Community forum. We'll make every effort to provide relevant data as well as specific troubleshooting steps to address your concerns. Take care and enjoy your day!
