QuickBooks ACH Invoice Payments – Outrageous Fees! BEWARE

Using a 3rrd party payment processor is the only solution for your case.

@SLSemi 

Yeah, you're spot on.  It's unconscionable that they charge 1% with no cap on businesses that add the service after 9-4-23.  ACH payments are cheaper for banks to process than paper checks.  Look at Bill.com or Melio ($0.50 flat fee per ACH).  I'm not affiliated with either, but I have used Bill.com for years and have been happy with them.  However, I'm not sure they'd process a $200K transaction.  

This is the definition of greed from Intuit!

I had the same thing just recently, though a much smaller amount. Everything I saw in the literature said it was 1% with a $10 cap when I signed up in September of 2024. I saw some rep in one of these forums say it's gone up to a $15 cap, but now when you go through the plans and pricing page on the website it just says 1% fee and a cap is not mentioned. It does say once you do $2,500 in transactions then you get a "discount". After speaking to a service rep - they said you're charged the full 1% until you've done 10k in payments and 3 months then YOU have to initiate some sort of internal review of your account so they can verify you've met their minimum and are in good standing (no payment disputes) and then they'll give you "the best rate possible". So in reality you have no clue what the cap may be or if you'll ever get it. Even if this information is listed in some 50 page terms and conditions statement there is no "*see terms and conditions" mentioned with that fee so you have no idea how much of hassle it is. It's completely misleading and exceptionally poor practice.

ACH fees should not be charged for the first 10 invoices per month, and fees capped at 5 bucks per ACH transaction at the most. Problem is, QB does not support small business anymore, they really do not care about their customers and do not care about growing our economy in the USA. These banks are not our business partners, and we need to find opptions and say NO!  The old fashion way of doing business through check and cash is always best. In the last 48 years of working for myself I only had two bounced checks, which is a small price to pay next to all these crazy fees. I cancelled more than half the apps I use so far this year and plan on exiting everything I don't need. As consumers we need to say no to fees. There are no ACH fees for most small business bank accounts if you maintain a balance of one or two thousand dollars. And there is no cost to use excel for invoicing either...

The fees intuit charges for ACH transactions have no relationship whatsoever to the actual cost of moving money via ACH. I think Intuit is hoping that customers think these fees are acceptable and are like credit card fees, but they're not at all like credit card network fees.

Generally ACH transactions literally cost pennies - regardless of their amount. If you go through your bank and you're not a high-risk business (very few businesses are), it will typically charge only a flat fee between 20 cents and $1.50 per transaction - where each transaction can be up up to the $100,000 NACHA standard limit. And even with these low fees, the banks actually make a lot of money because the actual cost to the banks is something like 2 cents per transaction.

https://ramp.com/blog/ach-processing-fees

Unacceptable! QB is gouging my small business and my customers. I cannot afford the fees or the customer dissatisfaction. ACH seemed a reasonable change from the nightmare of credit card fees not being accounted for by QB automatically. Now they are gouging my clients with ACH? Unacceptable!