QuickBooks Chip and Magstripe Card Reader (Chip and Magstripe)

RUFRAN · ‎April 19, 2019

Hi,

New to QuickBooks Online. I am from Canada. Was recommended by the website and some QuickBooks ads to consider buying the above subject "QuickBooks Chip and Magstripe Card Reader (Chip and Magstripe)" so I can process payments from credit cards.

It finally came and when I try to follow the instruction of activation, I cannot find the QuickBooks Gopay application required to make it run. I Googled the problem and found a message that says, this application is not available in my Country.

Why did QuickBooks made me buy this in the first place? Why did they accept my purchase order when I put in my address as someone from Canada if I will not be able to use it. Can anyone help me? Can I make this device work here in Canada? Is there an acceptable procedure or steps that I've missed?

Thank you.

RUFRAN C. FRAGO

[Moderator's note: View this article for more information on how to setup the QuickBooks Chip and Magstripe Card reader.]

RUFRAN · ‎April 19, 2019

If there's no way I can make this thing work, how do I return this device? I've already opened it and there's no instruction as to how I proceed with returning it.

Anonymous · ‎April 19, 2019

Hi there, @RUFRAN,

I appreciate the in-depth details you've added about the credit card reader you purchased. I want to make sure you have the right product that best fit your organization so you can resume your work.

The QuickBooks Payments card readers require compatibility specifications with the operating system and regions. Since you purchased a product that is not compatible with your current location, it would be best to get in touch with our QuickBooks Payments Team.

They have the resources to check your Payments account with us and can help you return the product. Our representatives can also recommend the best application for your credit card processing.

Here's how to contact us: Contact QuickBooks Payments

That should do it. Please update me on how the call goes. The Community has your back, and I'd be more than happy to provide additional assistance if you ever need one. Have a good one!

123145853643652 · ‎November 29, 2019

Hi,

We just got a chip and magstripe card reader and curious if you have a holder for it. It is not convenient to use as it does not attach to tablet, how it was before. Customers have to hold it in hands to be able to insert the card. Could you recommend something? Thanks!

@Anonymous wrote:
Hi there, @RUFRAN,

I appreciate the in-depth details you've added about the credit card reader you purchased. I want to make sure you have the right product that best fit your organization so you can resume your work.

The QuickBooks Payments card readers require compatibility specifications with the operating system and regions. Since you purchased a product that is not compatible with your current location, it would be best to get in touch with our QuickBooks Payments Team.

They have the resources to check your Payments account with us and can help you return the product. Our representatives can also recommend the best application for your credit card processing.

Here's how to contact us: Contact QuickBooks Payments

That should do it. Please update me on how the call goes. The Community has your back, and I'd be more than happy to provide additional assistance if you ever need one. Have a good one!

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QuickBooks Chip and Magstripe Card Reader (Chip and Magstripe)