Quickbooks set a hod for about four payments two to three months ago, and there's no sign that there's any plan about this money,
Although I can still login to my Quickbooks online and they keep charging me every month for some subscription, they permanently closed my Payment Account, with NO instructions or updated about the payments on hold. The amount involved is $7,000 + .
I contacted at least 10 times the support service, , and even though every time the consultant assigned has behaved nicely, and has shown desire to help me, NO progress has been achieved.
They told me the same thing every time. That some obscure department is dealing with the hold payments, that they escalate the case (and it was escalated every time), but it was all for nothing.
The money is still with them and there is no information about what will happen to them and that after some time will be automatically redirected to government resources.
I forgot to mention that the same day that hold was set, i presented all the necessary documents and information about me, my company, and those payments.
The payments were made by different customers on my website, for physical products, which were delivered to customers at the time, and of course used.
Of course they weren't the only payments made through the Quickbooks. There are 4 payments from many others.
SO at this time the physical items are in the possession of my customers, for some time now, I have NO MONEY, and my Payments Account as well as Merchant account are closed.
And all I do is waste more time and energy trying to get this money back, but it looks like I'm fighting aliens.
Yeah, they're gonna come back now and say nonsense, that my Payment account or Merchant was closed based on a business decision, and that they're a low risk processor, and so on.
Yeah, we all understand that, and we're not disputing that. It's their decision when and how to close an account.
I'm here trying to challenge their abusive way of taking clients' money without leaving any gateway to talk about that
