Receiving Online Payements

Hello, Langsford.

I'll give the steps on where you can set and edit the email address where the payment acknowledgements are sent to. 

In QuickBooks Desktop, payment acknowledgements are sent to the email address in the My Company menu. You'll want to change it to ensure they are being sent to the correct one. Here's how: 

1. Open your QuickBooks Desktop company file.
2. Go to the Company menu, then choose My Company.
3. Click the Pencil icon on the COMPANY INFORMATION section.
4. In the Contact Information tab, change the email address under E-mail.
5. Click OK. 

You'll also want to check and change the email address in your Merchant Services account. Here's how: 

1. Log in to https://merchantcenter.intuit.com.
2. Go to the Account tab, then choose Account profile.
3. Click the Edit button under Account Holder/Business Information. 
4. Expand the Contact Information section.
5. Check and edit the email under Contact Email.
6. Click Save. 

The payment acknowledgement notifications will be send to the address you've entered (I assume this would be your bookkeeper email). 

If you need help recording and handling your customer payments, you can check these articles:

• Automatically record QuickBooks Payments bank deposits
• Recording QuickBooks Payments bank deposits FAQs

You can also check our QuickBooks Payments or FAQs here.

I've got you covered if you have follow-up questions regarding your Merchant Services account. I'm down to answer any concerns for QuickBooks Desktop, too.