reconciled payments/deposit

Thank you!! I was hoping that's all it was. 

You're welcome! Glad I was able to help. You know where to find me if you need any assistance in the future.

Excellent instructions. Do you know the procedures for clearing the same transactions (rogue reconciled transactions coming back to the "Payments to Deposit" screen) but in QuickBooks Desktop? Having a hard time finding these steps in Desktop. Thank you!

Thanks for joining this thread, @BDETax.

I'd be more than happy to help guide you on how to remove the transactions on the bank feeds in QuickBooks Desktop. 

To remove or delete transactions from the Bank feeds, you have to ignore them. Let me walk you through the steps:

1. Click the Banking menu.
2. Go to Bank Feeds, then choose Bank Feeds Center. 
3. Choose the bank account, then click Transaction List. 
4. On the Transaction List page, put a check mark on the box column to select the transactions you want to delete.
5. Click Batch actions, the choose Ignore. 
6. You'll receive a message, "Are you sure you want to delete this transaction?", just click Yes.

For additional reference, you may want to visit these articles to learn more about the bank feeds in QuickBooks Desktop:

• Get started with Bank Feeds for QuickBooks Desktop.
• Download Bank Feed transactions.

This should get you on the right track. Fill me in if you have additional questions about the bank feeds. I'll be around to help you out. Wishing you and your business continued success. 

Thank you! Unfortunately, I only have the following options in single user mode and when switching to multi-user mode, still don't have a "Bank Feed Center" option. I checked with an account admin, who sees the same options. This is in QuickBooks Desktop 2018.

-Setup Up Bank Feed for an Account

-Participating Financial Institutions

-Import Web Connect File

-Change Bank Feeds Mode

-Learn About Online Bill Payment

Thanks for getting back to me, @BDETax.

I've checked our investigation list to verify if there's an on-going issue about the bank feed center option in QuickBooks, but we have no reports of any. In this case, let's perform some troubleshooting steps to resolve the issue. You'll need to rebuild and verify the data in QuickBooks Desktop to remove the empty or damaged information from the file. 

Here's how to rebuild the data: 

1. At the top menu bar, click File.
2. Select Utilities, and choose Rebuild Data.
3. Click OK if you receive a prompt to backup your company file. Your computer may display the message QuickBooks is not responding. However, as long as you can see your mouse cursor to move, Rebuild is still ongoing. Wait for it to complete.
4. Click OK when you get the message Rebuild has completed and process the next troubleshooting steps.

To verify the data in QuickBooks, you can follow the detailed steps in this article: Resolve data damage on your company file.

Please let me know how it goes. I'm just a post away if you have additional questions about the bank feeds. Have a good day ahead.