Remove Review & Pay button on invoices

Great.  Thank for for your quick reply and clear instructions.  I have tested and it works!

This did not work for me.

Hello there, @piercetek.

We want to ensure this gets sorted out as soon as possible. That said, can you tell us more about your experience? Have you tried the steps provided by our colleague? Or does the Plain text option not meet your business needs? This way, we can provide you with the correct steps or workaround to help you remove the Review & Pay button when emailing an invoice.

Feel free to visit the Community space or comment below so we can respond right away. Keep safe.

Plain text is fine for business needs. The invoice document still has the Pay Invoice button on the document that is a link to paying online which we do not wish to have on the document at all.

I appreciate you getting back to us to clarify your concern, @piercetek.

I'll ensure you can remove the Pay Invoice button when emailing customer invoices.

If you're not collecting online payments, you can remove the option for customers to pay online. This way, the pay button will be removed when sending customer invoices. Let me guide you on how.

1. Go to the Gear icon.
2. Choose Account and Settings, then select the Sales tab.
3. Uncheck the Payments options checkbox under the Invoice Payments section.
4. Click on Save and Done.

After that, you can also change the email options for invoices by proceeding to these steps:

1. Return to the Sales tab from Account and Settings.
2. Head to the Online delivery section.
3. Choose HTML from the Additional email options for invoices dropdown.

Moreover, I recommend utilizing a private window to avoid discrepancies related to corrupted cache files if the invoice pay button still appears after performing the process above. You can refer to these keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Shift + Ctrl + P
• Microsoft Edge: Ctrl + Shift + N

Once it works, you can proceed to your regular browser and start clearing its cache to avoid any unexpected behavior.

On the other hand, when you're ready to record customer payments, you might want to review this material as your guide: Record invoice payments in QuickBooks Online.

Feel free to update us in the thread if you have additional questions when managing your invoices or other related concerns in QuickBooks Online. I'm always here to lend a hand.

We do not email through QB to our customers. We download the PDF of the invoice and attach it to emails from Outlook.

Please explain how to remove the Pay Invoice button from the PDF.

Hey piercetek,

Thank you for connecting with the Community! This may be a product limitation, and the Pay Invoice option would not be removed from the PDF. However, if you follow my colleague's steps, the link will guide your customers to contact the business owner to pay the invoices.

If it is a case you followed those instructions, and this is not being done, please let me know.

I will be here looking out for your reply. See you around.  

It wasn't a limitation in your system a while ago.  A while ago, I didn't have to have a "Pay Invoice" button on my invoice when I downloaded the pdf.  Something on your side changed it and now my invoice is forced to have a button that doesn't actually work.  That's a poor customer experience that I can't change because QBO has hardcoded the button into my invoice.  This is very disappointing and appears to be done to push me into using your payment system, which I don't want to use nor do I want my customers to think they can pay online.

Someone needs to fix this so I can make my invoice look like I want it to look like.  You can give me the option to have your payment system, but you shouldn't be forcing it on us.

I understand the significance of removing the Pay Invoice button on the invoices if it's downloaded as a PDF file, fill33.  

We value your time with us. Thus, I recommend submitting an experience feedback. This way, we can enhance your experience with us and will be shared with our Product Development team.  

Here's how:  

1. Select the Gear icon, then choose Feedback.
2. Enter your comments or product suggestions.
3. Click Next to submit.

Additionally, you can browse this guide to learn about personalizing your sales forms: Record invoice payments in QuickBooks Online. 

Please let me know if you have more questions about managing your invoices by clicking the Reply button. I'll be here to lend a hand. Keep safe always.  

I followed the steps posted in this thread, and I'm having the same issue as fill33. The Pay Now button shows up on my pdf invoice even though I don't accept payments through QBs. As fill33 said, there was never a Pay Now button and suddenly it shows up and I can't remove it.

The only way I have found to do this is to save it to PDF, edit the PDF, and delete the button and the text that is on top of the button. Very inefficient and not a good process for doing business. But it's a workaround until the (hopefully) fix it. I email customers but there are some that we want to physically mail an invoice and it looks very unprofessional to have a pay and review button on a piece of paper... 

Edit: I went in and looked again after my post and they have now added the feature to do this. In the edit invoice screen, click on Manage -> Design -> Payment Link -> toggle the "Add payment link to PDF" off. If you want it to default to this, try following the suggestions above. I haven't tried them since I don't want all of them like this but it looks like some have had success with it. 

Intuit is the most unethical and predatory business I have ever known. They dont care about your business needs, they only care about getting as much money as they can. 

Pro tip for those having this issue. 

Once you click on the 'Print and Download' under the 'Review and Send' button, this will open a new window in your browser with the PDF. 

In the URL, you will see '.pdf?showCTAButton=true&ctaLabel=Pay+invoice' 

Change the word 'true' to 'false' then enter. It will refresh the page without the button. 

Should look like this: 

.pdf?showCTAButton=false&ctaLabel=Pay+invoice

Intuit is such a terrible shameful company. 

Didn't work for me. The Pay Invoice button still appears on my printed invoices. Annoying, confusing to our customers, and ugly.

@BroderWriter  Yes, Quickbooks has known for months before they forced users to switch to the new invoice that the pay button on printed invoices was a problem. You can find countless posts on the "Reports and Accounting" side of the forum that users were submitting feedback about this for probably six months.

It looks ugly, unprofessional, and uses more ink. Quickbooks was made aware of all this and forged ahead anyway.

Make your complaints on social media like Twitter/X or LinkedIn where Intuit cares about their reputation and might actually respond by taking action.

Thanks for the tip. This worked for me.

It is not acceptable that I need to manually email the invoice to the customer in order for them to receive a copy without the Pay Invoice button. Fix this already!

This is a sneaky way to take your money. I didn’t know it was there, I assume it is new, and send an invoice to my customer as usual. My customer clicked the button and paid even though I had now set up for receiving payments. Now my payment is locked into so third (or fourth actually) party where J cannot get it until next week. An $8k payment they are holding for “risk analysis.” It is just a way to make money off of us. 

I am canceling my account as soon as I get my money. These people are shrewd thieves. 

Ha ha, I am posting my experience but they are censoring it. 

Under account and settings there is an Accept Payments tab. It is disabled. All the other tabs work but you are not allowed to decline accepting payments. Why does this button not work?

Under account and settings there is an Accept Payments tab. However it does not work. QuickBooks will receive your payments whether you authorize it or not. When they receive your money they outsource it to another party who will hold it for as long as they want. This is a scam that needs to be corrected. 

I appreciate what you've done so far, @ExPtNEFL. Let me share some information on how the Accept Payment tab works in QuickBooks Online (QBO).

To process payments using the "Accept Payment" tab, you must have an active QuickBooks Payments account. Keep in mind that Intuit will only be able to accept your payments if you have linked your transactions to a QuickBooks payment account.

Furthermore, I have added these helpful articles to learn more about the terms, agreements, and answers to the most frequently asked questions regarding payment processing in QuickBooks.

• QuickBooks Payments FAQ
• Take and process payments with QuickBooks Payments

Feel free to drop a comment below if you have any questions about managing your QuickBooks payments. I'm always available in the Community to assist you. Stay safe and have a wonderful day!