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Hello,
I am running QuickBooks Point of Sale 18.0 along with QuickBooks Pro 2020 Desktop.
We accidentally entered a customer's credit card deposit twice, on two different dates. We use a separate third party credit card terminal.
I successfully reversed the deposit in Point of Sale, but now we have a Deposit for that customer/amount showing up in QuickBooks desktop that it wants deposited. I'm not sure if I messed something else up since I would think that with reversing a customer deposit, it wouldn't be trying to add it to a deposit?
Thanks!
Solved! Go to Solution.
Thanks for adding the details, @dguest.
I've got two options to prevent the duplicate deposit in QBDT POS from getting transferred over to QBDT during financial exchange. You can follow these steps using your QuickBooks Desktop Point of Sale:
Use this option when you already created a refund check and it is showing up in the bank account register.
These steps will remove the negative entry on the Payments to Deposit screen while keeping the payment in the checking register.
On the other hand, you can apply these steps if a refund check has not been issued:
This way, the negative entry from the Payments to Deposit screen will be removed.
Just in case you wanted to track account balances by location or any other meaningful breakdown of your business, you can refer to this article: Set up and use class tracking in QuickBooks Desktop.
Please let me know if you need further assistance. I'll keep my notifications open. Stay safe and well!
You're on the right track, dguest.
We can initiate a Financial Exchange between the two programs so that the reversal of deposit will sync in QuickBooks Desktop. In addition, we can do the exchange anytime or as part of your end of day procedure. Before diving into the process, please know that the financial exchange can only be done from the Server Workstation and your QuickBooks Desktop financial software company file must be open or you must have your financial software preferences set to allow automatic access during exchanges.
Here's how to perform a financial exchange As part of End of Day procedure:
In addition, we can also do a Manual Exchange if you want to be sure that you have up-to-the-minute QuickBooks Desktop Point of Sale data or want to do mid-day billings from QuickBooks Desktop:
I recommend reading this article to learn more about this process: Financial Exchange Overview.
Please know that we can also easily create and pay an invoice in QuickBooks Desktop Point of Sale, then transfer the transaction in QuickBooks Desktop by using this feature.
You can always go back to this thread if you have further questions about this topic. Feel free to tag my name in the comment section.
Hi @KlentB
Thanks for the reply.
Sorry if I wasn't clear in my original post. I was slightly confused myself so probably wasn't as clear as I could have been.
Here's the problem: the duplicate customer deposit in QuickBooks Point of Sale keeps getting transferred over to QuickBooks desktop during the Financial Exchange. We don't want this, because we never have had the money to refund or deposit.
If I go to Sale History in Point of Sale, I can see the original duplicate customer deposit, and the transaction Point of Sale created from me Reversing the transaction. However, I don't see any way to delete these from Point of Sale, so it keeps getting sent over to QuickBooks during the Financial Exchange.
I can also attach some pictures if that would be helpful.
Thanks again
Sorry- duplicate post
Thanks for adding the details, @dguest.
I've got two options to prevent the duplicate deposit in QBDT POS from getting transferred over to QBDT during financial exchange. You can follow these steps using your QuickBooks Desktop Point of Sale:
Use this option when you already created a refund check and it is showing up in the bank account register.
These steps will remove the negative entry on the Payments to Deposit screen while keeping the payment in the checking register.
On the other hand, you can apply these steps if a refund check has not been issued:
This way, the negative entry from the Payments to Deposit screen will be removed.
Just in case you wanted to track account balances by location or any other meaningful breakdown of your business, you can refer to this article: Set up and use class tracking in QuickBooks Desktop.
Please let me know if you need further assistance. I'll keep my notifications open. Stay safe and well!
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