Reversing a payment fee

QB charge fee not as write in the agreement for reverse charge.

Hi, @Fees overcharge.

Allow me to step in and help provide some insights about the reverse charge in QuickBooks Payments.

The reverse fee and transaction fee are under on the same plan type, which will be charged once you process a transaction with your bank through your payments account.

To provide you further details about the transaction fees, I encourage you to contact our QuickBooks Merchant Payments Support. 

For addition reference, you can check these articles:

• INTUIT PAYMENTS STANDARD PRICING SCHEDULE (U.S. only).
• INTUIT PAYMENTS MERCHANT AGREEMENT.
• Merchant Agreements.

Please know that you're always welcome to post if you have any other questions about the Merchant payments. I'm always here to help you out. 

Just found out that QuickBooks Merchant not only charges a fee to process the customers card, but they also charge the SAME fee to reverse the charge if the customer cancels and you reverse the charge!  AMAZING - TALK ABOUT NICKEL AND DIMING people.  As merchants, we already absorb the fee for the charge - NOW QUICKBOOKS WANTS TO DOUBLE DIP!  WOW!  

I completely understand where you're coming from, @Cakeman1,

Multiple charges on your account can be a real pain for anyone. Reversal fees and credit card processing fees are part of the Merchant Service Agreement.

For more information and thorough discussion about your Payments processing charges, please contact our QuickBooks Merchant Services Team. They have the tools to check your billing information and can share additional details about the draft on your account.

Here's how to contact us: Contact Payments Support.

If you have any QuickBooks questions besides this topic, please feel free to let me know by adding a new comment below. I'll be right here to help at any time. Have a wonderful day!

Thanks for your comments @Jen_D .  As merchants, we are all aware of the initial merchant processing fee and absorb that as a part of doing business, but to hit us AGAIN when we have to refund the client is super ridiculous, and seems rather "money hungry".  This was NOT a practice that was the norm.  I have refunded customers in the past and haven't been hit twice with the same processing fee.  So.....no I'm sorry, but to just brush it off as "part of the merchant service agreement" is not acceptable.