Sales Order to Invoice Conversion changes the "printability" of some items.

RichWisetek · ‎January 15, 2018

I am running QuickBooks Enterprise Solutions 18.

I am having issues with line items on my Invoices not printing when I have converted them from Sales Orders.

We have an item for Freight & Delievery as well as Wire Transfer Payments that will print just fine if I create an Invoice and include those items on the Invoice.

If I create a Sales Order with those items on the Sales Order they print just fine.

When I convert a Sales Order into an Invoice with those items included they will not print when I go to print the Invoice.

Often these line items will have zero cost associated with them. Maybe that has something to do with it, but not 100% certain.

RichWisetek · ‎January 17, 2018

Well I found the solution to this.

EDIT -> PREFERENCES -> SALES & CUSTOMERS -> COMPANY PREFERENCES

Uncheck the “Don’t print items with zero amounts when converting to Invoice”.

The sad fact is QuickBooks would tell me how to fix this everytime I converted a document into an invoice, but I kind of just clicked OK right away each time because QB tends to be a little "spammy" with the dialog windows.

View solution in original post

RichWisetek · ‎January 16, 2018

What is odd if I delete the Freight & Delivery item and "re-add" it to the invoice it still does not show up in the printout of the invoice.

I am kind of shocked no on else is having this issue I can replicate it pretty much 100% of the time.

RichWisetek · ‎January 17, 2018

Well I found the solution to this.

EDIT -> PREFERENCES -> SALES & CUSTOMERS -> COMPANY PREFERENCES

Uncheck the “Don’t print items with zero amounts when converting to Invoice”.

The sad fact is QuickBooks would tell me how to fix this everytime I converted a document into an invoice, but I kind of just clicked OK right away each time because QB tends to be a little "spammy" with the dialog windows.

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Sales Order to Invoice Conversion changes the "printability" of some items.