That’s not the problem. I unchecked both customer and merchant receipts because QB started printing 2 cash sale receipts. That’s where I went wrong. How do I turn the receipt for the customer to sign when using a card?  

Thank you for getting back to us and for sharing more insights about your sales receipt concern, @StAngelo. I know this wasn’t an easy process for you, but I’m here to help you get back to business. 

I would like to take a look at your account and figure out what’s going on. However, we’re unable to do that in public space. I’d recommend contacting our Customer Care Team. They can pull up your account in a secure environment and help you correct or adjust the opening balance.

1. Go to the Help menu, then select QuickBooks Desktop Help.
2. Select Contact Us.
3. Give a brief description of your issue, then select Let's talk and then choose a way to connect.

If the issue persists, you’ll want to read through this article to learn more solutions about this: Troubleshoot Print problems with QuickBooks Desktop. This contains the detailed steps that will guide you through the process.

Let me know if you have follow-up questions by commenting below. I'm always around to help manage your sale receipts.

I did all of that.  All I want to do is print merchant service receipts.  That's it!!!  I umchecked the boxes to print CUSTOMER  and MERCHANT RECEIPTS.  How do I turn it back on?  I do not see an option.

@Synergy88 did you ever figure out how to turn merchant and customer receipts back on while running a card?  I unckecked both too and support is useless becuase none of them have any idea how the program works.  Thank you

I appreciate you taking the time to uncheck the boxes for customers and receipts from the Merchant Service Ceter, @StAngelo. I can also feel the struggles while getting help from our Live Support Team.

With this, I want share an update on the issue about sales receipts paid via Merchant Services printing a second page with the customer information.

The behavior you're seeing is expected. Since QuickBooks processes online payments it needs to follow guidelines for Money Transfer License compliance. To be MTL compliant, QuickBooks does need to print specific information for the user printing the payment receipt. There is no way to turn this off and should be expected. 

This update is mentioned can be seen in the release note articles for each version. Please check the (R5) last May 2022 through this link: Learn what’s new and improved in the latest updates to QuickBooks Desktop 2022 and Enterprise 22.0.

You may browse this site to see the specific rights related to concerns or complaints about our payment services for your state: Intuit Payment Licenses by State.

I hope the statement above clears the concern about the credit card information showing up when printing sale receipts. Keep me posted if you need anything else. I'm always around to help you @StAngelo.

@Synergy88
Regarding your double sided printing post.

Printing on both sides of the paper would only be useful if the other side of the paper was not being used.
In my case, the other side of the paper has the shopping cart items that the customer ordered.
Items are picked from the bins using that side of the paper with the shopping cart items
The sales receipt is then printed on the other side of that paper after processing the sale.

The best solution is for Intuit to fix this situation.
I send bug reports in the help menu all the time and nothing is ever done to fix this.
This just all of a sudden started in an update that no one asked for.
I don't need the charge card payment receipt info to be printed on a separate page
I have all that printed on my custom sales receipt template on the main sales receipt page.
Why doesn't Intuit just make this an option in the preferences?

@StAngelo 
You don't need to print the charge card payment receipt on a separate piece of paper.
(But Intuit felt the need to force that upon us)

I editing my Sales Receipt template to print that at the bottom of the sales receipt

All that info is available to add to templates
I attached a png image showing the bottom of my sales receipt template

@MaryLandT 
I already am printing the CC info at the bottom of my sales receipt template
I have been doing that for 15+ years

Now all of a sudden Intuit decides to print a second page without giving me the option to turn that off?

Look at my Sales receipt template in the attached image
Look what I print for the customer to see at the bottom of my sales receipts

Hello, EL34. 

As mention by my collegues MaryLandT. This is expected and part of the  Money Transfer License compliance. Right now, there is no way for us to turn this off. 

To know more about the following changes, improvements, and fixes that were made to QuickBooks Desktop's latest release, please refer to this article:  Learn what’s new and improved in the latest updates to QuickBooks Desktop 2022 and Enterprise 22.0. 

Moreover, here's a handy help article that you can refer to for more tips in case you have other QuickBooks concerns, such as managing bank and bank feeds, processing payments, tracking income, expenses, and inventory to keep your business running well.

Feel free to get back to us here if you have other questions about customizing or printing your sales receipt. I'm always here to help.

Sorry, none of that is a solution to the issue I am having.
As I already mentioned, I have been printing all the CC transaction info at the bottom of my sales receipts for 15+ years.

MAKE THE SECOND PAGE PRINTING AN OPTION!!!!!!!!!!!

Thanks for following up with the Community, EL34.

I can certainly understand how an option to stop a second page with transaction details from being printed while printing sales receipts could be useful and have submitted a suggestion about it as of today.

You can also submit your own feature requests while signed in.

Here's how:

1. In the top menu bar, go to Help, Send Feedback Online, then Product Suggestion....
   
2. Choose a Type of Feedback and Product Area (optional) from your available drop-down menus.
   
3. Enter any suggestions/feedback in the Here is my suggestion: field.
   
4. If you'd like, include your name/email in the My name is: (optional) and My e-mail address is: (optional) fields.
   
5. Select Send Feedback.
   

Your feedback's definitely valuable to Intuit. It will be reviewed by our Product Development team and considered in future updates. You can stay up-to-date with the latest news about your product by reviewing Intuit's Product Updates webpage.

You also have the option of checking our QuickBooks App Store for apps which may be able to help you achieve what you're looking to do.

If there's any additional questions, I'm just a post away. Have an awesome day!

@ZackE 
Thanks, yes I know about the help menu suggestions and how to report bugs

I use it all the time and have been using it for many years

I never get a reply back
I am sure it all goes to the waste bin since nothing ever gets fixed or added

The only work around that I have found with this is to save the file as a PDF in a "Recepits To Print" folder. Then you can print the PDF form with and specify what pages you want to print.  I added that folder to my desktop so it is easily accessed.  This involves another step in printing the receipt, but can be well worth it to save paper particularly if all the CC payment info is on your form.

As for problems with a specific Template because of unchecked fields to include, you should be able to create a new template with the info you want.  Once that is accomplished, you should be able to delete the old template.  Note - I have not tried this because I did not want to recreate the original error of unchecking fields that I want included.   

@EL34 Any luck coming up with a real solution? My QB just started printing the second page with the merchant info today. So aggravating. 

@AllpineLumber 
Sorry, I have not found a way to make QB stop printing that second wasted page.
I submit bugs in the help menu all the time about this and other problems in QB

It's really sad that Intuit does these things and makes it so we cannot choose how we want to print.
As I noted in my post here, I print all the charge card payment receipt info at the bottom of my sales receipt template, so there is no reason for me to print it again.
It's a waste of paper and a waste of my time.
It messes up my work flow because I have to remember to put a previously used piece of paper behind the paper I want to print on.
Also, I accept PayPal and that only prints one page, so I have to go back and forth between putting in waste paper and not remembering to not put in waste paper.

@Fred 
That's a good tip if you have time to do the PDF page one only print.

I email the sales receipt to customers
The emails that QB sends have the PDF file attached and that charge card info is on that PDF.

So there's another good reason that there is no reason to print that on paper.

I have solved this, but it involves using the QB SDK which I have been using for 15+ years.
It will not be useful to those that are not using the SDK to communicate with QB.

If you do a Sales Receipt query (Request) and fetch all the info on a sales receipt from the Response, you can then assemble your own custom sales receipt and then print it without the annoying useless CC page.

The customer still receives the CC transaction info because it is in the attached PDF Sales Receipt that QB emails the customer.

Why is the second page even being printed?  All the information that is on the second page is already on the first page.  

"Why is the second page even being printed? All the information that is on the second page is already on the first page."

Just another crappy way Intuit forces useless things onto us
I report bugs in the help menu that never get fixed
Pretty sad way to run a company

BTW, I got a new Canon G1220 printer that stops and waits for you to interact before it prints page 2 with the useless credit card stuff that we don't need to print

All I do now is click on a button and cancel page two after it prints page one of my Sales Receipt.
You have to set up the printer to always print on two sides of the paper
If you do not do that, QB will just print on a second piece of paper and then that goes in the recycle bin

apparently a lot of customers are having this issue and nobody in the quickbooks support team has any real hands on experience with the software to even understand what we're all talking about. This bug has been up for several months and nobody cares and they're obviously not doing anything to fix it.

I just signed up for PayPal virtual terminal

It lets you process cards via your PayPal business account
The money goes into your PayPal account instantly minus the processing fee
It's basically just like processing a regular PayPal invoice

You process the card transaction via a web page at PayPal
It's a bit more involved because you have to type in a few pieces of data regarding the sale
I think I will be switching my card processing from Intuit to PayPal

I had this problem as well. I change the preferred payment method for each customer to either cash or blank. The second page went away after I made that change. We have a lot of customers (thankfully), and it was a pain to change each one, but totally worth it in the end. I hope this helps you. It seems to print that second page of the preferred payment method is a credit card type I.e Visa, Discover, etc.