Unapplied credit from payment

Let me help you with the unapplied credit from the customer's payment in QuickBooks, FLUSER01.

If you created a backup copy of the company file before deleting the payment, we can restore the file. Just follow the steps and details in the Restore your file article. Once done, here’s how you can remove a credit memo from an invoice if it is wrongly applied.

1. To display the transaction history, press Ctrl + H.
2. Double-click the invoice and select Apply Credits.
3. On the Previously Applied Credits window, clear the selection for credit.
4. On the Apply Credits window, press Done.
5. On the invoice, hit Save and Close.

If not, we're unable to restore a deleted payment, we can retrieve all the information by running the Voided/Deleted Transactions Detail report. Then, re-enter them in QuickBooks. Here's how: 

1. Go to the Reports menu, then select Accountant & Taxes.
2. Select Voided/Deleted Transactions Detail.
3. Click the Customize Report tab.
4. Tap Filters.
5. Enter Transaction Type in the Filter field.
6. Select Payment in the Transaction Type field.
7. Hit OK.

You can print out or save the transaction report so that you have the information to re-enter the details. You may also want to consider viewing all your created and deleted transactions by accessing the Audit Trail report in QuickBooks. I'll guide you how:

1. Go to the Reports menu, then select Accountant & Taxes.
2. Select Audit Trail.

Once done, follow the steps I've provided in removing a credit memo from the wrong invoice and apply it to the right one. Visit our Sales and customers page for more insights about managing your company's income and customers.

Feel free to update us on the result of this troubleshooting in the comment below. I'd like to ensure this is resolved for you. You have a good one

Thank you for the feedback, I can restore.  So does that mean that the credit is gone?  Like where does it go and how can i track it now? 

I can't restore it, i can repost the invoice payment but the credit is gone i cannot retreive it.  How can i track where its gone, it has disappeared now. 

I meant that i can't restore

I am good now, I ran the re-ran the aging to compare the differences.  I the credit, fixed it and restored it.