I'll hear you out, Kmiller13
We understand that dealing with chargebacks can be a challenging experience, and we want to assure you that we are here to help you throughout the process. We appreciate your patience as we work towards resolving the matter together.
It's important to note that when a chargeback is sent to QuickBooks Payments, your account is automatically debited without any prior notification. This is because the debit is processed as soon as the chargeback is received.
The card-issuing bank will proceed with the chargeback process and, upon meeting all the requirements, the debit will be passed on to you, the merchant.
To avoid any confusion, we would like to remind you that this process is in line with the merchant agreement that you signed or received when you activated your QuickBooks Payments account.
For more details and information, you can refer to this article: Handle chargebacks and retrieval requests for QuickBooks Payments
I'll be adding this article for your convenience to help you how to manage your QuickBooks Payments account in the Merchant Service Center: Access and manage your QuickBooks Payments account
Keep us posted if you have further questions about funds in QuickBooks. The Community is always available to help. Keep safe.
