cancel
Showing results for 
Search instead for 
Did you mean: 
Brandon1234
Returning Member

Undeposited funds no longer automatically updating after deposited

For the past four years when someone pays an invoice in Quickbooks the amount displayed as undeposited funds on the invoices page until it deposited into my checking account. Then it would automatically change those to deposited funds. As of a two weeks ago it stopped automatically updating the display after depositing the money into my account and still shows them all as undeposited funds. I have spent over 10 hours on the phone with multiple support representatives and they keep giving me the run around. I am beyond frustrated and need this issue fixed. I need it to go back to the way it was and automatically update the category to deposited funds after the money has been deposited.

2 Comments 2
JamaicaA
QuickBooks Team

Undeposited funds no longer automatically updating after deposited

Hi there, Brandon1234.

 

Seeing the updated deposited funds through the Invoices display bar helps track the payments applied efficiently. As much as I want to help you, our experts can provide the best assistance.

 

I recognize you've reached out to our representatives. However, please know you need to contact them again for an update on your issue. They can provide further information.

 

To communicate with them, follow the steps below:

 

  1. Go to the Help icon and choose Search.
  2. Click the Contact Us button and enter your concern.
  3. Press Continue.

 

Kindly note our operating hours so we can address your concern promptly: Contact Payments Support.

 

If you'd like to personalize the sales forms, refer to this article: Customize invoices, estimates, and sales receipts in QuickBooks Online.

 

Save this link for your guide when receiving sales revenues from customers in the future: Record invoice payments in QuickBooks Online.

 

For additional concerns with invoices and recording settlements, enter them in your response. I'm only a few clicks away. Take care.

Brandon1234
Returning Member

Undeposited funds no longer automatically updating after deposited

I have spent over 8 hours with 4 different representatives and the issue is still not fixed hence the reason I am asking the community...

Need to get in touch?

Contact us