Unpaid bills in Bill Pay

Thanks for reaching out, @BLDB.

I hope you're having a great day so far. 

You can delete the bills. Selecting the Delete option removes the bill from both Pay bills online and the QuickBooks Online account permanently. I've included some steps to remove the bills below. 

1. Go to Pay bills online.
2. Select the bill(s) you want to remove.
3. Click on Batch actions.
4. Hit Delete to confirm.

This option also marks the bill(s) inactive and not synced with Bill Pay.  For additional information about this process, check out Overview of Bill Pay powered Bill.com.

That should do the trick. Please let me know if you have any questions or concerns. I'm always around to lend a hand. Take care! 

Hi Tori,  thanks so much for your help but I'm still not seeing the batch actions > delete.  I've attached a screenshot of what I see:

I was having trouble with the screenshot...

Thank you for posting in the Community, @BLDB.

I appreciate your effort in sending a screenshot and your patience in following the instructions given by my colleague.

Regarding this one, the only batch action you can do on bills is to mark them as paid. If you want to delete them, you'll have to do it individually.

Since you've mentioned that they're already paid with paper checks, you'll want to make sure to link them together. This way, your bills won't show as overdue. Let's start by opening the recorded checks and ensuring that they're posted to the Accounts Payable account.

1. Go to the Expenses menu.
2. Click the Expenses tab, then open the appropriate check.
3. Set the category to Accounts Payable.
4. Hit Save and close.

Once done, let's link the transactions together using the Pay bills option:

1. Click the + New button.
2. Choose Pay bills.
3. Select a bill for your vendor from the list. You'll see the amount of the check in the Credit Applied field.
4. Complete the rest of the fields like you normally do.

Here's an article that could help you in the future if you recorded a bill as paid, but you need to void the check: Void or delete transactions in QuickBooks Online.

If you have additional questions or concerns about bills or QuickBooks, please leave a comment on this thread. We'll assist you promptly. Have a great day ahead.

I'm not sure that will work.  I don't even know why these are here because they were already paid, and I've never set up online payments for these vendors (except one).  If I delete the bills, then I will mess everything up that has already been paid.  What I'm trying to say is that these are just erroneously showing up in this screen.  With the exception of one of them, I have never set any of these up for online bill pay because I mail the checks.  So I don't understand why they are in this screen.  The bill attached to each of these has already been paid with a paper check, so I don't want to delete it.  Not sure if that helps. This is why I'm so confused, I should be able to just delete these from this screen because they never should have been there in the first place, but I can't.  The work around you provided seems like it isn't appropriate for this situation.   Although I certainly am not the expert.  This makes no sense to me.  I don't understand why they go to online bill pay if I pay them with a paper check.  I don't understand why I can't just easily get rid of them without deleting the original bill that was paid with a paper check.  

Hello there, @BLDB. I'm here to provide other ways to remove the paid bills from your unpaid list. 

It's crucial to link the bill paid through a check and ensure it is associated with the Accounts Payable account. To prevent paid bills from appearing in the unpaid list in QuickBooks Online.

By correctly linking the bill to the check and associating it with the Accounts Payable account, QuickBooks Online will recognize the payment and remove the bill from the unpaid list.

Also, I'll be adding a write-up about paying bills online:

• Enter and manage bills and bill payments in QuickBooks Online.
• Pay bills in Online Bill Pay.

Additionally, you may visit this link for more references about vendor transactions: Expenses and vendors.

Don't hesitate to let me know if I can be of additional assistance while working in QuickBooks or need more help with paying bills. I'm always here to keep helping. 

Ok, I'll take a look at this, but I'm pretty sure I associate it all correctly. Also we are on Desktop not online.  Not sure if that makes any difference.  My screen does not look like the one in your screenshot.  

Hi BLDB,

We want to help you with your concern about your unpaid bills. However, we need more information about your product to provide the correct resolution and to sort this out.

The screenshot you've shared above shows you're using QuickBooks Online. Are you using the QuickBooks Online desktop app? Can you share a screenshot of what's showing on your end? If you could provide a visual reference, it would greatly help.

In the meantime, you can check this article for additional guidance on managing bills and bill payments in QuickBooks: Enter and manage bills and bill payments in QuickBooks Online.

Please know that you're always welcome to post questions in this space. Have a great day ahead. 

Hi there, so I tried to take a look but it's confusing because I'm on desktop, not online so my screen is different when I open the bill and the payment.  Also, there aren't even bills for all but one of these that are showing up in the billpay screen so none of these suggestions make much sense to me.  Who can I reach out to for real time help?  I don't know if I can get this resolved on a message thread.  Can QB support help me? I appreciate so much everyone's help but I feel like I'm spinning in circles with this.  

Hi.  I shared the screenshot of what is showing on my end.  I am not using QBO, I am using QBD.  The screenshot is from online billpay, not QBO.  As I mentioned in my previous reply, I don't even have bills in QBD for any of these.  There was at one time but for whatever reason were deleted (I'm assuming duplicates or place holders or just erroneous).  The only one that there is a bill for is the one for $17,366 which was paid in two payments through online bill pay so I have no idea why it is showing up as unpaid.  I think I really need to speak to someone live.  This messaging gets too confusing after a while.  Should I just reach out through my app?

Thank you, much appreciated!

You're most welcome, BLDB.

It's great to hear that the information shared by my colleague above has addressed your concern. We'd love to hear more from you if you have additional queries when managing vendor bills in your account.

We'll be right here, willing to assist whenever you need further help. Keep safe and have a good one!