cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Created with Sketch. The QuickBooks Community will be unavailable for approximately 1 hour beginning at 10:00 PM PDT on Wednesday, August 14th for database maintenance. All community forums will be unavailable during maintenance but feel free to browse our Support articles for help in the interim.
shayes37
Level 1

Verify/Rebuild data - QB for Mac 2019

I am using desktop version of QB 2019 for Mac.  Ever since I upgraded to Monterey, almost every time I write a check or try to enter a charge in the register, I get the error message attached.  Since I am using an older version, there is no help from QB customer service.  They sent me a self help article on Verify/Rebuild data.  I failed the verification check so went on to rebuild my data.  Have to make a backup before rebuilding - cannot make a backup - "Backup failed - Quickbooks could not copy the company file"; however, when I exit out of QB, I can make a backup.  It then asks if I want to continue without making a backup, and since I do have one, I say "yes".  I then get the original error message again (attached file) so I am just going around in circles. 

 

If I were to open a new company file, with a different name, and copy/download my current backup, would that work?  ANY suggestions would be so appreciated!

2 Comments 2
Adrian_A
Moderator

Verify/Rebuild data - QB for Mac 2019

I appreciate you for adding a screenshot, shayes37.

 

I'm here to share more information about creating a backup file.

 

Any QuickBooks Desktop that falls behind the 2020 version can no longer access an online backup and other services. If you don't use any of the add-on services in QuickBooks Desktop, your product will continue to work for you. You can check this article for more information: QuickBooks Desktop service discontinuation policy.

 

If you want to proceed with the backup copy, you may upgrade your file to the latest one.

 

I've also added this reference as your guide in creating and printing checks: Create, modify, and print checks.

 

Keep me posted whenever you need help with upgrading your file.

Fiat Lux - ASIA
Level 15

Verify/Rebuild data - QB for Mac 2019

@shayes37 

Are you using QB in a network environment or multiuser mode? 

Consider to install the trial version for QBD 2023 to isolate the problem.

Sign in for expert help
Ask questions, post replies & join our community of QuickBooks users.

Need to get in touch?

Contact us