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I am using desktop version of QB 2019 for Mac. Ever since I upgraded to Monterey, almost every time I write a check or try to enter a charge in the register, I get the error message attached. Since I am using an older version, there is no help from QB customer service. They sent me a self help article on Verify/Rebuild data. I failed the verification check so went on to rebuild my data. Have to make a backup before rebuilding - cannot make a backup - "Backup failed - Quickbooks could not copy the company file"; however, when I exit out of QB, I can make a backup. It then asks if I want to continue without making a backup, and since I do have one, I say "yes". I then get the original error message again (attached file) so I am just going around in circles.
If I were to open a new company file, with a different name, and copy/download my current backup, would that work? ANY suggestions would be so appreciated!
I appreciate you for adding a screenshot, shayes37.
I'm here to share more information about creating a backup file.
Any QuickBooks Desktop that falls behind the 2020 version can no longer access an online backup and other services. If you don't use any of the add-on services in QuickBooks Desktop, your product will continue to work for you. You can check this article for more information: QuickBooks Desktop service discontinuation policy.
If you want to proceed with the backup copy, you may upgrade your file to the latest one.
I've also added this reference as your guide in creating and printing checks: Create, modify, and print checks.
Keep me posted whenever you need help with upgrading your file.
Are you using QB in a network environment or multiuser mode?
Consider to install the trial version for QBD 2023 to isolate the problem.
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