Voided by Intuit due to Risk Check

I appreciate your effort in having your payment issue sorted out, and I also recognize the urgency of fixing this so you can get back in working order.

I'm well aware that you have contacted our QuickBooks Online Support team. However, I'd still recommend contacting them again for timely updates on your case. They're the best support for handling payment-related concerns and can thoroughly investigate your situation.

Furthermore, I recommend exploring the following articles to gain further insights into effectively managing your transactions and payments in QuickBooks Online:

• Find out when QuickBooks Payments deposits customer payments.
• Void or refund customer payments in QuickBooks Online.

Let me know if you have any further questions about payments-related concerns. We're here to assist you 24/7.

I am running into the same issue.  Not only that - a random credit card number was added to one of our customers accounts.  I have no idea where that credit card number came from.

Is there an issue on quickbooks side that we should be made aware of?

This is extremely frustrating!!  I feel like I struggle every time I try to do billing in quickbooks online.  

We appreciate you for bringing this one to our attention regarding your customer's payment concern. Allow me to provide you with some information on this matter, KW72.

The Risk Team voided the customer payment for a few possible reasons, such as insufficient funds and an incorrect bank account. This procedure is carried out to prevent fraud and minimize risks. It also protects the security of the business, customer, and financial institutions involved in the transaction.

I've checked our records and there's no reported case where a random credit card number was added to your customer's accounts. We recommend contacting our Payments Team to investigate what's causing this issue. They'll also review why your customer payments were voided due to a risk check. Here's how you can reach them:

1. Go to the Help menu. 
2. Hover to the Search tab, then click Contact Us.
3. Choose Customer and vendor payments. Type in a short description of your issue and concern in the box provided.
4. Click Continue.
5. Select the Chat or Callback option.
    

Furthermore, you can check out this article to learn more about declined credit card payments: Fix customer's declined credit card payments.

If you have any other follow-up questions about managing your customer payments or any QuickBooks-related concerns, let me know by adding a comment below.