Hi there, Amanda. Thank you for reaching out about the transfer option in QuickBooks. To better assist you, I'd like to gather some more information.
Did you encounter any error message when transferring funds to an external bank? Also, which bank are you transferring to, and is it already linked to your QuickBooks account? These details will help me identify if there's an issue with the transfer process or if it's a specific issue with the bank you're trying to transfer to.
If you're unable to select or use the Instant transfer option, or if it appears to be inactive or unresponsive, I recommend clearing your regular browser's cache. This process will help us determine whether the issue is related to your browser settings.
Once done, transfer your funds again. You can also use another supported browser to have the best and most secure experience with QuickBooks.
You can always visit the QuickBooks Checking FAQ to learn more about the program's features and functionalities. It also offers insights on what to do when you encounter issues when navigating the system.
I'm committed to ensuring your QuickBooks experience is smooth and efficient, Amanda. Please leave a comment if you encounter any other issues or have questions in the future. We're always here to help and support you with your needs.