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judahjace
Level 1

Why am I now being charged a 1% fee for Bank transfer payments from my clients when I was never charged a fee in the past?

Why am I now being charged a 1% fee for Bank transfer payments from my clients when I was never charged a fee in the past?  Is there a way to avoid this charge?  1% of my invoice totals to my clients is a lot of money and I don't want to give any of my invoice totals to QuickBooks/Intuit.  Has there been a recent change to this policy?  I have not received any communication from QB/Intuit about this.

 

Thanks,

Jace

2 Comments 2
Jovychris_A
Moderator

Why am I now being charged a 1% fee for Bank transfer payments from my clients when I was never charged a fee in the past?

Hi @judahjace.

 

I'm here to share some information about the recent changes with payments.

 

Yes, you're correct. There has been a recent change to this policy. The 2-day and 5-day funding pricing plans are no longer being offered and merchants are moved to the next-day funding advantage. However, you can request a rate review to see if you qualify for a favorable plan.

 

Merchants were notified of this change by email and in-product notifications. Affected merchants were notified last February 8, 2021, with the change taking effect on March 10, 2021. You can review and check your email with the said dates.

 

I'd also encourage you to contact our Payments Support team for the Request. From there, they have tools to pull up your account and get your feedback to attach it to the recent update.

 

Additionally, you can review some of our commonly asked Payments questions for more details.

 

Please place a comment if you have other concerns with QuickBooks Payments. I'll answer them right here. Stay safe and healthy!

Fiat Lux - ASIA
Level 15

Why am I now being charged a 1% fee for Bank transfer payments from my clients when I was never charged a fee in the past?


@judahjace wrote:

Is there a way to avoid this charge? 

 

@judahjace 

Explore these options to accept ACH payment for free.

https:// melio.grsm.io/quickbooks

https:// veem.grsm.io/veems

 

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