WithHeld Funds

Hi Oscar C,

I understand how it feels when you've been circling around for an answer about the issue you encountered.

I'm here to respond to why customer payments are being on hold. When transactions are on hold, it means we review them to protect the interests of all parties involved in the payment process. You'll get an email at the email address you used to sign in to the Merchant Service Center. The email gives you specific steps to fix any issues.

 In your case, since it's been two weeks since it was withheld, the best we can do is to get in touch with our phone support team. They have specific tools that can check your account and provide you with updates.

To avoid starting from scratch, you may share your case number with the next support.

I've added these articles for some FAQs about payments on hold:

• When will my funds be released?
• Find out when QuickBooks Payments deposits customer payments.

I'm always around whenever you have payment concerns.

here are some possible reasons why QuickBooks may be withholding your payments from customers:

• New account: If you are a new QuickBooks user, QuickBooks may withhold your payments for a period of time to verify your account and prevent fraud.
• High-risk business: QuickBooks may withhold payments from high-risk businesses, such as those in the gambling or adult industries.
• Suspicious activity: QuickBooks may withhold payments if it detects suspicious activity on your account, such as a sudden increase in sales or a large number of chargebacks.
• Unresolved disputes: QuickBooks may withhold payments if you have any unresolved disputes with customers, such as chargebacks or refund claims.

If you are not sure why QuickBooks is withholding your payments, the best thing to do is to contact QuickBooks customer support and ask for clarification. They should be able to tell you why your payments are being withheld and what you need to do to get them released.

If you have been waiting for more than 48 hours for a response from QuickBooks customer support, you may want to try contacting them again. You can also try contacting them through a different channel, such as social media or email.

If you are still unable to get a response from QuickBooks customer support, you may want to consider filing a complaint with the Better Business Bureau or the Consumer Financial Protection Bureau.

I have been waiting for funds to be released since Oct 11th! still no luck! it is absolutely craziness that a company can hold money that was paid to you! I have received no emails or phone calls! Every time I call its same thing every time 48 hours to see what's going on! I am going to report to the better business and news outlets and my attorney! This is not right that a company can do this! 

@Jrrano21    If you search through the community, you will find a VERY large number of Intuit/ QB customers that have had the same thing happen.  
It seems to be a "game" that the company is playing with their own customers money.  

They have found that the longer they hold money, the more money they collect on interest. Those customers that have their accounts closed, without reason, are having to wait months, just to turn and have to collect the money that Intuit/ QB took or "held", from their own state.  

As suggested in MANY posts, file complaints EVEYWHERE you can think of.  BBB, FTC, State Attorney General, Consumer Financial Protection Bureau... Everywhere you can.  

Make sure to leave reviews where you can, as well.  The more complaints that get out there, the less likely Intuit/ QB will be allowed to get away with this.  

Good Luck.