Refund a CC payment - Enterprise Desktop

I can help you create a credit card refund, DBETHEA.

In QuickBooks Desktop (QBDT), you can process a credit card refund to ensure that your financial records accurately reflect the transaction, maintaining the integrity of your accounting system. It also helps reconciling your accounts and keeping track of your cash flow.

Additionally, refunding credit card payments have a few requirements:

• Use the same Merchant Account/Company Auth ID you used for the original transaction.
• Issue the refund within six months of the original transaction.
• Refund the credit card used for the original sale.
• Refund no more than the total amount processed on the card.

Here's how:

1. Go to the Customers menu and select Credit Memos/Refunds.
2. In the Customer: Job drop-down arrow, click the customer you need to refund.
3. Enter the products and services.
4. Select Save & Close.
5. Click Give a refund and then OK.
6. In the Issue a Refund window, choose how you want to refund the transaction from the Issue this refund via field.
7. Hit OK.

You can also check this link to learn about different processes involved in making payments: Resolve common issues when applying a payment towards an invoice.

I've added this article for your future task when running sales reports in QuickBooks: Customize customer, job, and sales reports.

Let me know in the comment section below if you have other concerns about managing customer payments in QuickBooks. It'll always be my pleasure to help.

Without doing a credit memo is what my inquiry states. 

I appreciate you for the clarification, @DBETHEA.

You can consider writing a check to issue a customer refund for the initial Credit Card (CC) payment. Then, receive the payment of the check. You can follow these steps:

1. Go to the Banking menu. Then, select Write Checks.
2. In the Reference number field, enter CC Refund.
3. From the Pay to the order drop-down menu, choose the customer.
4. Enter the refund amount and review the date.
5. Type the description of the refund in the Memo field.
6. From the Expenses tab, select the Accounts Receivable account.
7. Select Save & Close.

After this, open the invoice at issue. Then, Receive payment for the second payment which is a check. Just a disclaimer, it would be best to consult your accountant for further guidance in accounting for the CC payment reversal.

I've added these articles that can guide you in adding and reconciling your accounts effectively in your QBDT software: 

• Reconcile an account in QuickBooks Desktop
• Add and match Bank Feed transactions in QuickBooks Desktop

If you have further questions about refunds in QBDT, you can comment below, and we'll respond to you as soon as possible.

These solutions may work for someone but in our system a credit card reversal needs be listed with the credit card deposit at the end of the day.  Not turned into a check.  Our credit card system's total must match our Credit Card deposit total in Banking and it would be off by the negative amount if I don't have a credit card refunded in the system.  It seems like a simple thing but apparently is not.  Thank you!  Hope your solutions help someone else. 

Thanks for following up on this thread, DBETHEA.

Since none of the steps mentioned above did the trick, I recommend reaching out to a member of the QuickBooks Desktop Support Team. Agents have specialized tools, like the ability to share your screen, to work alongside you and take a more in depth look to provide a solution. Here's how to get in touch with the team:

1. Go to Help, then select QuickBooks Desktop Help/Contact Us.
2. Select Contact Us.
3. Give a brief description of your issue, then select Continue.
4. Sign in to your Intuit account and select Continue and then Continue with my account.
5. We'll email you a single use code. Enter your code and select Continue. (If you have more than one account, select the account you want to use and then Continue.)
6. Select to chat with us or have us call you.
 

The following article provides these steps if you ever need them again in the future: Contact QuickBooks Desktop

Please don't hesitate to reach back out if you have any other questions or concerns. I'll be here to help in anyway that I can.

I called twice and no one had the answer.  I came to the community and still no luck.  Found a work around from another post that will have to do. Seems like QB should have an easy 1, 2 button that just refunds a credit card as a credit card in the system regardless if you use merchant services or not.  Thanks!