If the overpayment is already listed, you wouldn't create an entire new credit memo. That would be duplicating the credit. Wouldn't you just open the payment an...
Mary, the steps you provided is not a good solution. The issue just needs to be fixed. I shouldn't have to go through all of these steps every day for every rep...
I can't believe it has been almost 2 years since the original post and this hasn't been looked into. I would love for a developer to see my current project I am...