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I do not have access to record a check bounce. What other way can I tell the system a payment bounced?
Scenario: A customer sent a check we never received. They reissued the check. Both checks then came in the same week. We deposited both checks, but of course the stopped payment check bounced. The good check is applied against the Invoice. The bad check is listing as overpayment. What is the best way to clear the available overpayment.
Thanks for reaching out to the Community, DBETHEA. I appreciate your detailed information.
You can record bounced checks from customers with your Record Bounced Check feature, or by manual process. QuickBooks will ensure that all related details on bounced check transactions are addressed to keep your account balanced.
The Record Bounced Check feature can only be used in single-user mode and only applies to check payments done through your Customer Payment window. If you have a returned ACH item, switch the payment type to Check before proceeding.
Here's how to use your Record Bounced Check feature:
If necessary, you can also manually record your bounced check.
Please don't hesitate to send a reply if there's any additional questions. Have a great Wednesday!
I am unable to utilize that button without being in Single User Mode. Is there anyway to process this duplicate payment without being and Admin or in Single-User mode? Our everyday staff will need to do this. Not just Admins in single user mode.
Hello there, @DBETHEA.
I understand it can be challenging to change into single-user mode when recording a bounced check. Although, we currently only offer that option to mark, please know that we appreciate your suggestions to help improve our services to everyone. I recommend sending feedback directly to our product engineers to add your vote on this option.
Here's how:
We're always looking for ways to improve our service, and we appreciate you bringing this to our attention.
You can refer to this article for more options on recording bounced checks: Handle Non-Sufficient Funds (NSF) or bounced check from customers.
If you want to know how to combine multiple transactions into a single record, you can check this article: Record and make Bank Deposits in QuickBooks Desktop.
Please let me know if you have additional questions about bounced checks in QuickBooks. I'm always here to help you. Have a good one!
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