I am literally dumbfounded right now, and totally disgusted with qb pos 19.
I just got off the phone with "support"
Apparently we can accept a payment by debit card, but when the customer returns 2 days later and would like to return an item, we cannot make a refund in the point of sale to the card.
Everywhere I go I can purchase on a debit card and get a refund back to the card without issue.
Intuit released this software prematurely and the Ingenico Lane 5000 is awful too...tap works occasionaly.
Biggest regret ever buying anything from this company
Any plans to fix this horrible software????
Please know that I always want you to have the best experience while using our products, @SHOES_.
I'd also get disappointed when the product that I expected to work with no issues, performs only with limited capability. I know how important it is to you to process transactions fast.
To fix this, I'd recommend contacting our QuickBooks Point of Sale Support team to check what's causing the swipe machine to work occasionally. They have the right tools to pull up your account and gather data to resolve it right away.
I've also included our POS store to view other POS hardware: QuickBooks Point of Sale.
Please let me know how it goes. If you have additional concerns, tell me more details by placing a comment below. I'm ready to help you out. Take care always.
The very basics of making a sale , accepting a payment by debit card. Then the customer returns 2 days later to return an item and would like a refund to debit card that was used for the original sale. Intuit "support" for point of sales tells me this is a known issue that their "programmers" (using term loosely) are working on this. Intuit should be embarassed that a point of sale cannot process a refund at the counter while the customer is standing in the store. How is this possible and when can we expect a real solution?
The tap feature and "connecting to pin pad" message on the screen are even more issues...the solution is always uninstall reinstall drivers...DOESN'T FIX
Still waiting on a refund for a pinpad sent back 2 months ago also..had to call our back to dispute since nobody is handling that at Intuit either..
AWFUL AWFUL AWFUL AND SAD
Are you referring to Pin debit cards?
If so, this is not just a QB POS issue. Pin debit card refunds cannot be made after they've been processed. We have a few businesses that use different cc processors and none of them allow for pin debit card refunds after they've been processed. We need to give a cash refund if the return happens at a later date.
Thanks for that info! Does that apply to any debit card or just debit cards that require the customer enter their PIN number? In the POS workstation settings there is the option to "Accept only PIN Debit payments for EMV Debit cards" so the merchant can set whether or not customers are required to enter their PIN number to process a Debit card sale or to process their Debit card as if it were a Credit card. Does that setting have any effect of potential future returns of Debit card sales?
Yeah, I'm not sure about that. We can issue refunds with debit cards (without PIN entry) just fine. The PIN entry is the issue for us. I think that is directly related to which debit card network your payment processor uses.