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vsodhani
Level 1

Refund Entire Check

A customer sent a $170 check, we deposited it, but it was sent in error as there is no Invoice to apply it to. We need to refund the entire check to the customer. How do we do that so that the original $170 check does not sit in Open Balances?

 

Remember there is not Invoice and hence Item to Credit this check to.

Solved
Best answer December 12, 2018

Best Answers
Anonymous
Not applicable

Refund Entire Check

Write the check from your bank account and use the AR account as the account.

Then create or edit the payment transaction and select the refund check to apply it to.

View solution in original post

2 Comments
Anonymous
Not applicable

Refund Entire Check

Write the check from your bank account and use the AR account as the account.

Then create or edit the payment transaction and select the refund check to apply it to.

View solution in original post

Rustler
Level 15

Refund Entire Check

if you deposited the check, you had to select an account as the source account for the deposit

find that account

write the check and use that same account as the expense (reason) for the check

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