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Supermario99
Level 2

Remove Review & Pay button on invoices

I don't accept online payments through QBO.  How can I get rid of the review & pay button on the customer e-mail?  Th "Send an invoice that your customer can pay online" button is checked and I can't uncheck it.

 

 

Solved
Best answer October 06, 2021

Best Answers
Giovann_G
Moderator

Remove Review & Pay button on invoices

Hi there, Supermario99.

 

I can share information so your customer no longer sees the review and pay button.

 

You can change the Additional email option for invoices to Plain text in QuickBooks Online. This will remove the review and pay button when emailing invoices to the customers. I'll show you how.

 

  1. Go to the Gear icon.
  2. Select Account and Settings.
  3. Click the Sales tab.
  4. Look for the Online delivery, then hit the pencil icon.
  5. In the Additional email options for invoices field, choose the Plain text.
  6. Click Save, then Done.

 

You can also change the appearance of your sales forms, check out this article for more details: Customize invoices, estimates, and sales receipts in QuickBooks Online.

 

Furthermore, I've included this resource so you'll have a guide to manually record invoice payments: Record invoice payments in QuickBooks Online.

 

Drop a comment below if you have further questions about managing your invoices. I'm always around here in the Community to help you. Keep safe and have a wonderful day!

View solution in original post

2 Comments 2
Giovann_G
Moderator

Remove Review & Pay button on invoices

Hi there, Supermario99.

 

I can share information so your customer no longer sees the review and pay button.

 

You can change the Additional email option for invoices to Plain text in QuickBooks Online. This will remove the review and pay button when emailing invoices to the customers. I'll show you how.

 

  1. Go to the Gear icon.
  2. Select Account and Settings.
  3. Click the Sales tab.
  4. Look for the Online delivery, then hit the pencil icon.
  5. In the Additional email options for invoices field, choose the Plain text.
  6. Click Save, then Done.

 

You can also change the appearance of your sales forms, check out this article for more details: Customize invoices, estimates, and sales receipts in QuickBooks Online.

 

Furthermore, I've included this resource so you'll have a guide to manually record invoice payments: Record invoice payments in QuickBooks Online.

 

Drop a comment below if you have further questions about managing your invoices. I'm always around here in the Community to help you. Keep safe and have a wonderful day!

Supermario99
Level 2

Remove Review & Pay button on invoices

Great.  Thank for for your quick reply and clear instructions.  I have tested and it works!

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