Resubscription higher rate

Thanks for sharing this concern with the QuickBooks Community, @kgacuwell,

We want to make sure this billing concern is taken care of. Since the subscription already renewed, you will need to get in touch with our Customer Service to get help with any discounts you weren't able to avail.

Account specific concerns such as billings and discounts are handled by our live support team. This is to make sure any confidential information is safe.

To reach us on time, our Live Help are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM til 3:00 PM on Saturdays. Follow these steps in your account to get a representative to assist you:

1. Go to the Help menu then select Contact us.
2. Enter the keyword Account Management and Billing in the What can we help you with? box.
3. On the next screen, scroll down to the Choose a way to connect with us section.
4. Choose Start messaging to initiate a discussion with a live agent or Get a call for callbacks.
   
5. When using the messaging option, make sure to enable pop-up windows. The chat box will appear at the bottom right section of your monitor, and an agent will be with you after filling in the information needed. See this:

When you get a representative on the line, provide all the information about the discount and all other details they will need.

If you have any additional questions about this, please let me know in the comment below. I'll be right here to help you further with anything in QuickBooks. Have a good one!

I contacted Customer Support and it seems nothing has changed even though they stated that they were going to help me with getting a refund and get my rate changed back to the lower rate I had.  

What else can I do?

I chatted with Customer service on Monday, 01/18/21 and they said they would help me adjust my rate, yet nothing has changed on my account nor did I receive the a refund for the difference this year to put my account back to the original rate I had.  What can i do?  It seems the auto response I received, when I tried to reply to their email to me, does not recognize my case number they had issued.  What happened?  I need to go back and have another chat.  

I want to make sure your billing concerns are recognized, kgacuwell.

Since I'm unable to pull up your account here in the Community forum, I recommend getting back in touch with our chat support team. They can recognize the case number based on your contact history.

Please refer to this link to know when to contact our live support team: QuickBooks Online Support.

Keep me posted if there's anything else I can help you with today. I'll be right here to help you.