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It's good to see you here in the Community space, jamebaldwin.

There are two reasons why you'll get a "Need Attention" alert on the invoice. These happen when payment is disputed or NSF ( for ACH payment). To fix this, you can create a couple of journal entries. I'll outline the steps to complete the process:

Step 1: Unapply the failed Payment from the Invoice.

1. Open the Invoice that has the alert.
2. Click the payment made link below the PAID status.
3. Uncheck the invoice.
4. Once done, click Save and close.

Step 2: Create a Journal Entry for the customer crediting A/R and a Clearing Account.

1. Go to + New, and select Journal Entry.
2. Choose a clearing account on the first line, and put the amount in the debits column.
3. On the second line, select Accounts Receivable, and enter the amount in the credit column.
4. Click Save.
5. After that, reverse that Journal Entry.
6. Select Save.

Step 3: Apply the first Journal entry to the invoice.

Lastly, apply the failed payment to the second Journal entry (reverse journal). 

I'll leave this article on generating reports to get a comprehensive overview of your business, including your invoices: Run reports in QuickBooks Online.

You can click the reply button below whenever you require further assistance with the invoice in QuickBooks Online. I'm always here for you.