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Fees overcharge
Level 1

Reversing a payment fee

Why is intuit charge a fee for reverse charge?

I send $8470  invoice to customer and charged $245 fee.

The customer used stolen card so I reverse the charge (kind of refund on same transaction) and charged fee $288.23.

Intuit is not mention fees for reverse charge and provide broken link .

 

 

6 Comments 6
Anonymous
Not applicable

Reversing a payment fee

Great to see you here today, @Fees overcharge.

 

I appreciate your time joining our forums. Let's make sure you get all the answers you need with your payment reversal fees.

 

Checking our updated fees for rejected payments in the Merchant Services Center requires a call to our QuickBooks Payments Support. For security reasons, we need to access your Payments account which we can't do in this public forum. Our Support Team has the tools to view your account and can provide in-depth details about the fees being charged to you.

 

Here's how to contact us: How to contact QuickBooks Payments?

 

That should connect you to our live support agents. You can also check this article to know more about the Intuit Payments pricing: Intuit Payments Standard Pricing Schedule

 

Please update me on the outcome or if you need additional assistance with QuickBooks. I'll be around to help you get back on track. Cheering you and your business to continued prosperity. 

Fees overcharge
Level 1

Reversing a payment fee

QB charge fee not as write in the agreement for reverse charge.

 

 

JanyRoseB
QuickBooks Team

Reversing a payment fee

Hi, @Fees overcharge.

 

Allow me to step in and help provide some insights about the reverse charge in QuickBooks Payments.

 

The reverse fee and transaction fee are under on the same plan type, which will be charged once you process a transaction with your bank through your payments account.

 

To provide you further details about the transaction fees, I encourage you to contact our QuickBooks Merchant Payments Support

 

For addition reference, you can check these articles:

Please know that you're always welcome to post if you have any other questions about the Merchant payments. I'm always here to help you out. 

Cakeman1
Level 1

Reversing a payment fee

Just found out that QuickBooks Merchant not only charges a fee to process the customers card, but they also charge the SAME fee to reverse the charge if the customer cancels and you reverse the charge!  AMAZING - TALK ABOUT NICKEL AND DIMING people.  As merchants, we already absorb the fee for the charge - NOW QUICKBOOKS WANTS TO DOUBLE DIP!  WOW!  

Jen_D
Moderator

Reversing a payment fee

I completely understand where you're coming from, @Cakeman1,

 

Multiple charges on your account can be a real pain for anyone. Reversal fees and credit card processing fees are part of the Merchant Service Agreement.

 

For more information and thorough discussion about your Payments processing charges, please contact our QuickBooks Merchant Services Team. They have the tools to check your billing information and can share additional details about the draft on your account.

 

Here's how to contact us: Contact Payments Support.

 

 

If you have any QuickBooks questions besides this topic, please feel free to let me know by adding a new comment below. I'll be right here to help at any time. Have a wonderful day!

Cakeman1
Level 1

Reversing a payment fee

Thanks for your comments @Jen_D .  As merchants, we are all aware of the initial merchant processing fee and absorb that as a part of doing business, but to hit us AGAIN when we have to refund the client is super ridiculous, and seems rather "money hungry".  This was NOT a practice that was the norm.  I have refunded customers in the past and haven't been hit twice with the same processing fee.  So.....no I'm sorry, but to just brush it off as "part of the merchant service agreement" is not acceptable.  

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