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JohnT3
Level 2

Setting up Online Office 365 with Quickbooks

Hi Community,

Just setting up first invoices. I went to preferences / send forms and checked outlook. I had my Office 365 running. Tried to email an  invoice. I got a message stating Quickbooks sent it to me emai application and the email applicartion will send it to the recepient.

Do I need to do another step?

Thanks

5 Comments 5
LucasMicromatis
Moderator

Setting up Online Office 365 with Quickbooks

Hi @JohnT3,

 

Thanks for the question; let's make sure we didn't miss anything.  It should have opened an outgoing email from Outlook that you would then send.  Did you see that pop-up?

 

Thanks,

Lucas

JohnT3
Level 2

Setting up Online Office 365 with Quickbooks

Yes it did. It just never showed up

 

LucasMicromatis
Moderator

Setting up Online Office 365 with Quickbooks

Hi @JohnT3,

 

Just to confirm, did you check your spam or junk folder?  Sometimes those emails may pop up in there.

JohnT3
Level 2

Setting up Online Office 365 with Quickbooks

Just checked and the invoices sent weren't in there.

 

LucasMicromatis
Moderator

Setting up Online Office 365 with Quickbooks

Good morning, @JohnT3,

 

Thanks for letting me know.  I apologize that you're running into this issue.  At this point, I think your best option will be to contact support so they can do a deeper dive into the system with you and see what the trouble is.

 

Here are the contact options for support:

 

Contact Support

 

They will be happy to assist!

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